7007 
HughesNet Voice Service 
Last modified on
9/15/2016 12:33 PM 

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Introduction:

These instructions will guide you on getting started using your HughesNet Voice Service.

Submitting a Port Request

Number porting is the process of transferring a telephone number from a previous provider (like AT&T or Verizon) to HughesNet Voice.

  • Do not cancel service with your previous provider until you have received notification from HughesNet that this process has completed successfully.
  • Before submitting your port request, make sure you have a HughesNet Support Center Account created.
  • Since your telephone number is not owned by HughesNet, you are the only person that can submit a port request.
  • Additional information on HughesNet Voice Number Porting.
  • The porting process will take 10 business days to complete. At the end of the process you will be notified via email that your port request has completed.

Now that your port request has been submitted, be aware of the following:

  • Periodic emails communicating the status of your port request will be sent to you.
  • If your port request fails, you will receive an email informing you of why your port request was rejected and how you can fix it.
  • Port requests take 10 business days (M-F) to complete.
  • The port request submission page also shows this information and what you need to update. This restarts the 10 business day clock associated with a port request.

Equipment Needed for HughesNet Voice Service

HughesNet Voice service uses a Cisco or Innomedia ATA to provide voice service to your home. After the ATA is installed, the telephone jacks in your home will no longer work.

Hughes Modem HT1100
Cisco SPA122 ATA
Innomedia ATA
Laptop or Desktop Computer
Corded or Cordless Telephone
Optional: Wi-Fi Router  

Installing HughesNet Voice Service

  1. Place the Cisco or Innomedia device near the HughesNet HT1100 modem for ease of connection.
  2. Connect your home telephone to the Cisco or Innomedia ATA.
  3. For cordless telephone systems, connect the main base to the Cisco or Innomedia ATA.
  4. Make sure all devices are plugged in using the correct power adapters.
  5. Locate the port on the back of the HT1100 modem marked LAN.
  6. Connect a standard Ethernet cable to the blue port marked internet on the back of the Cisco or WAN on the back of the Innomedia ATA.
  7. If you do NOT have a Wi-Fi router in your home, connect another Ethernet cable from the yellow port marked Ethernet on the back of the Cisco or green port marked LAN on the back of the Innomedia ATA to your computers LAN port.
  8. If you have a Wi-Fi router, you will want to make this connection on your home router's Ethernet connection.
  9. Connect a standard telephone cable into the port 1 connection on the back of the Cisco or Innomedia ATA.
  10. Check all connections including the power adapters. You have now successfully connected the equipment required for HughesNet Voice service.
  11. Watch this video for more information on Installing Your HughesNet Voice Equipment.

Troubleshooting No Dial Tone

Things to check before you begin troubleshooting no dial tone:

  1. Make sure all pieces of the equipment are connected correctly, and functioning. This includes the correct power adapters, and Ethernet cables.
  2. Are you able to browse the internet through the ATA? Check the status of the modem, and make sure you are able to connect to several web pages.
  3. If you are using a cordless telephone, make sure they are within distance of the base station, and the battery is fully charged.
  4. Make sure the base station is connected to the ATA and not to the traditional telephone wall jacks.
  5. There are three lights, a symbol for power, a symbol for internet, and telephone 1. All three must be on in order to hear a dial tone.

Account Responsibility Change Form

To complete your port request, click here to download a copy of the Account Responsibility Change form.