3511 
System Control Center (SCC) 
Last modified on
3/25/2014 12:09 PM 

 


 

Introduction:

The System Control Center (SCC) is the satellite  modem's web interface. The SCC has system information, configuration parameters, documentation, and help topics. The SCC is hosted on the modem and is accessible by your computer even if the modem is not connected to the Internet. To access the System Control Center, enter 192.168.0.1 into the browser?s address bar i.e., either DHCP (Click  here for instructions.) or static IP (Click here for instructions.)

To access the SCC:

    Browse to:  http://www.systemcontrolcenter.com.
    • If the Control Center will not load,  click here.
    Quick Links
    HN9X00 DW6X00, DW7X00, HN7X00S
    Home Home
    Sidebar Menu Sidebar Menu
    System Status System Status
    Reception Info Reception Info
    Transmission Info Transmission Info
    Terminal Status System Info
    System Info Go to myHughesNet
    Go to myHughesNet Connectivity Test
    Connectivity Test Problem Troubleshooting
    Restart HN9X00 Browsing Optimization Utility
    Download Allowance Status Download Allowance Status
      Restart [REMOTE]
      Troubleshooting an Orange System Status Indicator

    Procedure/Solution:

    Home (HN9X00)
    The Home screen has system indicators across the top. The system indicators are:

    • System Status
    • Reception Info
    • Transmission Info
    • Terminal Status
    • System Info 
    1. System Status
      • A red light indicates that a problem has been detected by your satellite modem.
      • A green light means that all functions of your satellite modem are operating within normal parameters.
      • An orange system status indicator indicates that you are subjected to FAP. For additional information on HUGHES Fair Access Policy, click here
    2. Reception Info
      • Reception Info provides a performance analysis of the data stream received by your satellite modem from the satellite.
    3. Transmission Info
      • Transmission Info provides a performance analysis of the data stream transmitted from your satellite modem to the satellite.
    4. Terminal Status
      • Terminal Status provides general information about the status of your satellite modem.
    5. System Info
      • System Info provides a general information screen that identifies software version, your ID number and other important statistics.
    Click on an indicator to display more in-depth information about each function. These functions can also be accessed by clicking on the links below the SYSTEM STATUS heading on the Home Page.

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    The System Status Page (HN9X00)

    1. Receive Signal Strength
      • Indicates the signal quality that the satellite modem is receiving.
        Note: Signal strength is not an indicator of browsing speed. Precipitation can affect signal strength.
    2. Normalized Power Word
      • An indication of relative transmit power used by the satellite modem that is normalized to compensate for rate and other effects. Higher power is normal under bad weather conditions and will return to normal after the weather clears.
    3. Receive Status
      • Indicates the satellite modem receive state. "Up" indicates the satellite modem is receiving signals from the satellite. "Down" indicates the satellite modem is not receiving signals from the satellite.
        Note: For additional information on Receive Status State Codes, click here.
    4. Transmit Status
      • Indicates the satellite modem transmit state. "Up" indicates the satellite modem is transmitting signals to the satellite. "Down" indicates the satellite modem is not transmitting signals to the satellite.
        Note: For additional information on Transmit Status State Codes, click here.
    5. Data Path Satellite
      • Indicates the data path the satellite modem is using to process signals. "Satellite Normal" is the typical reading. If fallback is displayed, the satellite modem is in a reduced data rate.
    6. Summary Operational State
      • Indicates the satellite modem operational state. "Up" indicates the satellite modem is fully functional. "Down" indicates the satellite modem is not functional. "Startup" indicates the satellite modem is being commissioned.
    7. Software Download Status
      • Indicates the status of the of software downloads from HUGHES. If your satellite modem has been commissioned, this message will generally indicate that the software download has been completed. Occasional updates are automatically downloaded. The purpose of these updates is to enhance performance. This software is not downloaded to your computer, but is downloaded to your satellite modem. No action is required from you. The software release number is located on the System Information Page. 
    8. Desired State
      • Indicates the state that the satellite modem has been placed in by network administration. "In Service" indicates the satellite modem is in service. "Out of Service" indicates that the satellite modem service has been discontinued. Contact Technical Support, click here. "Maintenance" indicates the satellite modem is undergoing system maintenance. The satellite modem will return to "In Service" status when maintenance is completed.
    9. Suspension State
      • Indicates whether the satellite modem is not suspended or suspended. A satellite modem that is not suspended is in service and should be operating. A satellite modem that is suspended is not in service and will not operate. If the satellite modem is suspended and you do not know why, contact Technical Support, click here.
    10. Barred State
      • A barred satellite modem can not transmit on the network. However, it does continue to receive.
    11. Security Keys State
      • Satellite modems must have valid security keys to operate. If the security keys are invalid, it will not operate.
    12. Fair Access Policy Threshold Exceeded
      • Satellite modem must not exceed the preset FAP threshold. If the threshold is exceeded, transmission will be disabled reduced for a period of time and the value will be "Yes". For additional information on HUGHES Fair Access Policy, click here.
    To view additional information about each status item, click on the status name or the operational state. For example, clicking on "Up (State Code 25 : Terminal is fully operational)" next to Receive Status, displays the list of Receive Status State Codes.

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    The Reception Information Page (HN9X00)

    1. Receive Status
      • Indicates the satellite modem receive state. "Up" indicates the satellite modem is receiving signals from the satellite. "Down" indicates the satellite modem is not receiving signals from the satellite.
        Note: For additional information on Receive Status State Codes, click here.
    2. Receive Signal Strength
      • Indicates the signal quality the satellite modem is receiving.
    3. CONUS SNR
      • The Signal-to-Noise Ratio (SNR) of received packets broadcast over the Continental United States (CONUS).
    4. PTP SNR
      • The SNR for all cell cast packets downloaded from the satellite to the remote.
    5. Receive Path Fault
      • This feature has not been implemented.
    6. Rx Error
      • A rolling count of the number of errors that occurred when the satellite modem received data from the satellite.
    7. Total Satellite Packets Received
      • A rolling count of the number of satellite packets received.
    8. CONUS Packets Received
      • Total number of CONUS packets received.
    9. PTP Packets Received
      • The number of packets received point to point (PTP).
    10. Unicast Data IP Datagrams
      • A rolling count of the number of unicast user data Internet Protocol (IP) packets received by the satellite modem. Unicast is communication between a single sender and a single receiver over a network.
    11. Multicast IP Datagrams
      • A rolling count of the number of multicast user data IP packets received by the satellite modem. Multicast is communication between a single sender and multiple receivers over a network.
    12. Management and Signaling IP Datagrams
      • A rolling count of the number of management and signaling datagrams received by the satellite modem.
    13. Satellite Packets Dropped
      • A rolling count of the number of satellite packets received but discarded.
    14. Frames With No Signal
      • A rolling count of the number of frames received with no beacon signal.
    15. Number of TIPS Received
      • The number of Transmission Information Packets (TIP) received.
    To view additional information about each status item, click on the status name or the operational state. For example, clicking on "Up (State Code 25 : Terminal is fully operational)" next to Receive Status, displays the list of Receive Status State Codes.

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    The Transmission Information Page (HN9X00)

    1. Transmit Status
      • Indicates the terminal receive state. "Up" indicates the terminal is receiving signals from the satellite. "Down" indicates the terminal is not receiving signals from the satellite.
        Note: For additional information on Transmit Status State Codes, click here.
    2. Tx Error
      • A rolling count of the number of errors that occurred when the terminal transmitted to the satellite.
    3. Transmit Path Fault
      • This feature has not been implemented.
    4. Total Satellite Packets Transmitted
      • A rolling count of the number of satellite packets transmitted.
    5. Total Satellite Packets Dropped
      • A rolling count of the number of satellite packets dropped during transmission.
    To view additional information about each status item, click on the status name or the operational state. For example, clicking on "Up (State Code 25 : Terminal is fully operational)" next to Transmit Status displays the list of Transmit Status State Codes.

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    The Terminal Status Page (HN9X00)

    1. LAN Interface Status
      • Indicates the status of the terminal's Local Area Network (LAN) port.
    2. Dial Backup Status
      • Indicates the Virtual Automatic Dial Backup (VADB) status. (HN9500 only)
    3. TCP Acceleration Status
      • TCP Acceleration is a software feature that speeds up terminal data processing.
    4. Turbo Page Status
      • Turbo Page is a software feature that speeds up terminal data processing.
    5. SSL Acceleration Status
      • Indicates the Secure Locket Layer (SSL) protocol acceleration feature mode. SSL Acceleration speeds up data processing on the terminal.
    6. DNS Acceleration Status
      • DNS Acceleration is a software feature that speeds up terminal data processing.
    7. Data Messages Received
      • Number of data packets received.
    8. Messages Dropped: Protocol Error
      • Number of data packets dropped due to a protocol error.
    9. Data Messages Sent
      • A rolling count of the number of messages sent by the terminal.
    10. Data Messages Dropped: Protocol Error
      • A rolling count of all messages not transmitted due to configuration error.
    11. Unicast Messages Received
      • A rolling count of the number of unicast messages received by the terminal's LAN port.
    12. Multicast Messages Received
      • A rolling count of the number of multicast messages received by the terminal LAN port.
    13. IP Fragments Received
      • A rolling count of the number of IP fragments received by the terminal LAN interface.
    14. Ethernet Input Errors
      • A rolling count of the number of Ethernet input errors generated on the terminal's LAN interface.
    15. Unicast Messages Sent
      • A rolling count of the number of unicast messages sent by the terminal's LAN port.
    16. Multicast Messages Sent
      • A rolling count of the number of multicast messages sent by the terminal LAN interface.
    17. Ethernet Output Errors
      • A rolling count of the number of Ethernet output errors generated on the terminal's LAN interface.
    18. IP Packets Dropped : Forwarding Errors
      • A rolling count of all Internet Protocol (IP) packets that were dropped for any reason.
    19. ICMP Redirects Sent
      • A rolling count of all Internet control message protocol (ICMP) packets that were redirected for any reason.
    20. ISRP Redirects Sent
      • A rolling count of all Internal SPACEWAY Routing Protocol (ISRP) packets that were redirected for any reason.
    21. Current Number of Static Routes
      • The current number of static routes.
    22. Current Number of RIP Routes
      • The current number of Routing Information Protocol (RIP) routes.
    23. Current Number of Redirect Routes
      • The current number of redirect routes of all types.
    24. Current Number of ISRP Routes
      • The current number of Internal Satellite Routing Protocol (ISRP) routes of all types.


      Scroll down to view additional information.
    25. IP Packets Received
      • A rolling count of the number of Internet Protocol (IP) packets received.
    26. IP Packets Sent
      • A rolling count of the number of Internet Protocol (IP) packets sent.
    27. Data Packets Received
      • A rolling count of the number of data packets received via telephone modem during VADB operation.
    28. Data Packets Sent
      • A rolling count of the number of data packets sent via telephone modem during VADB operation.
    29. Packets Dropped: Protocol Error
      • A rolling count of all packets dropped due to protocol error during VADB operation.
    30. TCP Connections Currently Being Spoofed
      • The current number of Transmission Control Protocol (TCP) connections being spoofed.
    31. PBP Connections Currently Open
      • The number of Performance Enhancing Proxy (PEP) Backbone Protocol (PBP) connections currently open.
    32. Total TCP Connections Not Spoofed
      • A rolling count of the number of TCP connections not spoofed.
    33. Total TCP Connections Aborted
      • A rolling count of the number of aborted TCP connections.
    34. Total PBP Packets Received
      • A rolling count of PEP Backbone Protocol packets received.
    35. Total PBP Packets Sent
      • A rolling count of the number of PEP Backbone Protocol packets sent.
    36. Total PBP Packets Resent
      • A rolling count of the number of PEP Backbone Protocol packets resent.
    37. Total PBP Packets Queued
      • A rolling count of the number of PEP Backbone Protocol packets queued.
    38. Requests Bridged Successfully
      • A rolling count of the number of Secure Socket Layer (SSL) requests bridged successfully.
    39. Requests Bridged Unsuccessfully
      • A rolling count of the number of SSL requests not bridged successfully.
    40. Requests Not Accelerated
      • A rolling count of the number of SSL requests not accelerated.
    41. Entries in Answer Cache
      • A rolling count of the number of entries in the dynamic name system (DNS) answer cache.
    42. Answer Cache Hits
      • A rolling count of the number of hits on the entries in the DNS answer cache.
    43. Entries in Preload Cache
      • A rolling count of the number of entries in the dynamic DNS preload cache.
    44. Preload Cache Hits
      • A rolling count of the number of entries in the dynamic DNS preload cache.
    45. Summary Profiles Received
      • A rolling count of the number of summary profiles received.
    46. Total Profiles Received
      • A rolling count of the number of profiles received.
    47. Configuration Change Events
      • A rolling count of the number of terminal configuration change events.
    48. Alarms Generated
      • A rolling count of the number of alarms generated by the terminal.
    49. Alarms Sent
      • A rolling count of the number of alarms reported by the terminal.


      Scroll down to view additional information.
    50. Total Requests Received From Browsers
      • A rolling count of the number of requests received from browsers.
    51. Total Requests Processed by Server
      • A rolling count of the number of requests received from browsers that were processed by the server.
    52. Total Requests Bypassed
      • A rolling count of the number of requests received from browsers that were bypassed by the server.
    53. Total Objects Prefetched
      • A rolling count of the number of prefetched objects.
    54. Total Objects Served from Cache
      • A rolling count of the number of objects retrieved from cache.
    To view additional information about each status item, click on the status name.

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    The System Information Page (HN9X00)
    Note: You should keep a printed copy of this page for reference in the event of a system failure. To print the System Info page, click the link above the System Info table.

    1. ST Name
      • A unique descriptive name, or alias, for the satellite modem that is used during installation.
    2. Site Id
      • A unique descriptive name.
    3. ESN
      • An Electronic Serial Number (ESN) is a numeric value that is permanently assigned and electronically affixed to a satellite modem to identify it for inventory and security purposes.
    4. Boot Software Version
      • The version of the boot software, also referred to as the installation software.
    5. Commissioning Software Version
      • The version of the commissioning software.
    6. Operational Software Version
      • The version of the operational software.
    7. Minimum Commissioning Software Version Required
      • The satellite modem must have at least this version of the commissioning software for commissioning to take place.
    8. Uplink Cell
      • The satellite region is divided into a number of uplink cells that cover the full region of satellite coverage. Every satellite modem is located in one uplink cell that is determined from the satellite modem's latitude and longitude.
    9. Downlink Microcell
      • The downlink microcell identifier number is derived from the satellite modem's location.
    10. Uplink Polarization
      • Indicates whether the uplink polarization is right hand circular polarization (RHCP) or left hand circular polarization (LHCP).
    11. Downlink Polarization
      • Indicates whether the downlink polarization is RHCP or LHCP.
    12. Shaped Beam Types
      • Indicates the shaped beam footprint. Shaped beams are used to send information to groups of satellite modems.
    13. Shaped Beam Polarization
      • Indicates the polarization the satellite modem uses for shaped beams.
    14. Uplink Mode
      • Indicates whether the satellite modem has been assigned bandwidth on demand (BOD) - Regular or high volume uplink (HVUL)  High Volume bandwidth as an access method.
    15. Transmit Radio Wattage
      • The power of the outdoor unit (ODU), as configured in the satellite modem.
    16. Antenna Size
      • The diameter of the antenna in meters.


      Scroll down to view additional information.
    17. LAN Port Address
      • Indicates whether the satellite modem LAN port address has been assigned.
    18. LAN Port Subnet Mask
      • Indicates whether the satellite modem LAN port subnet mask has been assigned.
    19. Last Usable IP Address
      • The last IP address available to the user.
    20. Default Gateway
      • If the satellite modem default gateway has been assigned, the default gateway address is displayed.
    21. Local Address Domain ID
      • Indicates the domain assigned for the local Internet address.
    22. Address Translation Within Local Domain
      • Indicates whether the address translation within the local domain is configured.
    23. Static Address Mapping Within Local Domain
      • Indicates whether static address mapping within the local domain is configured.
    24. Address Translation to External Domains Not Configured
      • If address translation is configured, a list of domain address mappings is displayed.
    25. Static Address Mappings to External Domains
      • If static address mapping is configured, a list of domains and mappings are displayed.
    26. Dynamic Address Translation to External Domains
      • If dynamic address translation is configured, a server has been configured for Network Address Translation (NAT).


      Scroll down to view additional information.
    27. DHCP Mode
      • DHCP lets network administrators centrally manage and automate the assignment of IP addresses in an organization's network. This will either be enabled or disabled.
    28. IRDP Preference
      • Indicates the ICMP Router Discovery Protocol (IRDP) mode. IRDP enables a host to determine the address of a router it can use as a default gateway.
    29. RIP Mode
      • Indicates the satellite modem Routing Information Protocol (RIP) mode. RIP is used to manage router information within a self-contained network such as a LAN.
    30. ISRP Mode
      • Indicates Internal Satellite Routing Protocol (ISRP) mode. ISRP is used to configure the satellite modem virtual port.
    31. ISRP Redirect Behavior
      • Indicates the ISRP mode redirect behavior.
    32. IGMP Receive
      • Indicates the Internal Group Management Protocol (IGMP) mode receive behavior. IGMP is an Internet protocol that provides a way for a computer with Internet connectivity to report its multicast group membership to adjacent routers.
    33. IGMP Send Mode
      • Indicates the IGMP mode send behavior.
    34. H.323 Proxy
      • H.323 is a standard that promotes compatibility in videoconference transmissions over IP networks and interoperability in data, audio, and video transmissions. It can be enabled or disabled.
    35. Dialer Proxy
      • The dialer proxy enables external devices on a satellite modem local area network (LAN) to request a connection over the satellite. It can be enabled or disabled.
    36. TCP Acceleration
      • Indicates the TCP Acceleration feature mode. This feature optimizes performance for TCP/IP based applications.
    37. HTTP GET Compression
      • The HTTP GET command retrieves information identified in the GET request from the server that has that information.
    38. DNS Caching
      • The DNS preload cache is a satellite modem feature that reduces the time it takes a user's computer to look up IP addresses corresponding to specific domain names that the service provider has pre-configured.
    39. Turbo Page
      • Indicates the Turbo Page feature mode. Turbo Page accelerates Web browsing by pre-fetching the Web content when accessing a Web site.
    40. SSL Acceleration
      • Indicates the SSL protocol acceleration feature mode.

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    The Sidebar Menu (HN9X00)
    The Sidebar Menu consists of the following menu options.

    • Home
    • Connectivity Test
    • Help
    1. Home  
    2. Connectivity Test -This function can also be accessed by clicking Connectivity Test under DIAGNOSTIC UTILITIES on the Home Page.  For information on the Connectivity Test, click here.
    3. Help - includes information to assist you in configuration issues and frequently asked questions.

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    Additional Links on the Home Page (HN9X00):

    1. Restart HN9X00
      This link is used to perform a soft reset. This should generally be done only when instructed to do so by a Technical Agent. If instructed to perform a soft reset by a Technical Agent:
      1. Click Restart HN9X00.
      2. Select the appropriate radio button per the Technical Agent's instructions.
      3. Click Execute Reboot Command.
      4. Wait for the power and system LEDs to return to a steady state.
    2. Go to myHughesNet.
      This link will take you directly to the myHughesNet Home Page,  http://hughesnet.myway.com/.
      1. Click Go to myHughesNet.
      2. The HughesNet Home Page will be displayed.

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    Home (DW6X00, DW7X00, HN7X00S)
    The Home screen has system indicators across the top. The system indicators are:

    • System Status
    • Reception Info
    • Transmission Info
    • System Info
    1. System Status
      • A red light indicates that a problem has been detected by your satellite modem.
      • A green light means that all functions of your satellite modem are operating within normal parameters.
      • An orange system status indicator indicates that you are subjected to FAP. For additional information on HUGHES Fair Access Policy, click here.  To troubleshoot an orange system status indicator, click here.
    2. Reception Info
      • Reception Info provides a performance analysis of the data stream received by your satellite modem from the satellite.
    3. Transmission Info
      • Transmission Info provides a performance analysis of the data stream transmitted from your satellite modem to the satellite.
    4. System Info
      • System Info provides a general information screen that identifies software version, your ID number and other important statistics.
    Click on an indicator to display more in-depth information about each function. These functions can also be accessed by clicking on the links below the SYSTEM STATUS heading on the Home Page.

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    The System Status Page (DW6X00, DW7X00, HN7X00S)

    1. Signal Strength- indicates the strength of the signal being received by your satellite modem. Signal strength is not an indicator of browsing speed and can be affected by weather.
    2. Receive Status - indicates the operational status of the receiver.
      Note: For additional information on Rx Codes, click here.
    3. Transmit Status - indicates the operational status of the transmitter.
      Note: For additional information on Tx Codes, click here.
    4. Software Download Status - indicates the status of the of software downloads from HughesNet. If your satellite modem has been commissioned, this message will generally indicate that the software download has been completed. Occasional updates are automatically downloaded. The purpose of these updates is to enhance performance. This software is not downloaded to  your computer, but is downloaded to your satellite modem. No action is required from you. The Software Release number is located on the System Information Page.
    5. Service Status - displays whether your satellite modem is commissioned. You can view a detailed service history of your satellite modem by clicking Service History. Click here for additional information.
    6. TCP Acceleration Status - indicates the status of the TCP Acceleration.
    7. Web Acceleration Status - operational is the normal state for Web Acceleration Status when you are actively browsing HTTP websites.
    8. Fair Access Policy Threshold Exceeded - A YES in the Fair Access Policy Threshold Exceeded row on the System Status page indicates that you have been subjected to FAP.  Click YES to view a detailed explanation of FAP and the possible causes for its occurrence. For additional information on HUGHES Fair Access Policy, click here.

    To view additional information about each status item, click on the status name or the operational state. For example, clicking on Receive Status, displays RxCode Receive Status messages.


    Click on each RxCode Status message for additional information and basic troubleshooting steps.

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    The Reception Info Page (DW6X00, DW7X00, HN7X00S)

    1. Receive Status - displays receiver status messages..
    2. Frames Received - displays the number of frames that have been received.
    3. Frames with Errors - displays the percentage of bad frames received.  A percentage of 3 or more indicates there is a problem.
    4. Bad Key Frames - Packets received over satellite that could not be decrypted successfully. A non-zero value indicates that your satellite modem has either been decommissioned or has not been commissioned. This may also occur during troubleshooting or testing on the modem. A percentage of 3 or more indicates there is a problem.

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    The Transmission Info Page (DW6X00, DW7X00, HN7X00S)

    1. Transmit Status - displays transmitter status messages.
      Note: For additional information on Tx Codes, click here.
    2. Number of Successful Transmissions - displays the number of successful transmissions.
    3. Number of Failed Transmissions - displays the percentage of bad frames transmitted.
    4. Number of Packets Submitted for Transmission - displays the number of packets submitted to the transmitter.

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    The System Info Page (DW6X00, DW7X00, HN7X00S)
    Note: You should keep a printed copy of this page for reference in the event of a system failure. To print the System Info page, click the link above the System Info table.

    Several important items on the System Info page are discussed below.

    1. [REMOTE] Info
      1. Site ID - needed to identify your site when troubleshooting with a Technical Agent.
      2. SAN - needed to identify your site when troubleshooting with a Technical Agent. 
      3. Serial Number - needed to identify your satellite modem when troubleshooting with a Technical Agent.
      4. Software Date- date of the software release that your HUGHES modem is running.
      5. Software Release - identifies the software release that your satellite modem is running.
      6. LAN1 IP Address - displays your satellite modem's IP address. The LAN1 IP Address is used to access the System Control Center and is needed to configure your network if you have one.
      7. LAN1 Subnet Mask - needed to configure your network if you have one.
    2. Satellite
      1. Longitude - displays the longitude of the satellite to which your satellite modem is commissioned.
      2. Receive Frequency - displays the frequency of the transponder to which your satellite modem is commissioned.
      3. Receive Symbol Rate - the measure of the maximum data transfer rate for satellite transmission.
      4. Receive Polarization - the expected receive polarization orientation.
      5. Transmit Polarization - the expected transmit polarization orientation.
      6. Router Address - displays the IP address of the gateway used at the NOC.
    3. Transmit Radio Info
      1. Transmit Radio Wattage - radio frequency of your antenna.
    4. Software Configuration - these features are enabled or disabled according to your service agreement.
      1. Network Address Translation (NAT) - used to allow multiple computers to connect to the Internet. This option will be enabled by default if  you do not have a public IP plan (i.e. dynamic IP plan). This option cannot be enabled if you have a public IP plan (i.e. Static IP plan).
      2. Dynamic Host Configuration Protocol (DHCP) - used to automatically configure remotes that are connected to your satellite modem. This option will be enabled by default if you do not have a public IP plan. This option may be enabled if you have a public IP plan.
      3. Firewall - displays the status of the built-in firewall of your satellite modem.
      4. Turbo Page - Allows fast access to Internet websites and high-speed data download from the Internet. During normal operation, this should be in operational mode.

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    The Sidebar Menu (DW6X00, DW7X00, HN7X00S)
    The Sidebar Menu consists of the following menu options.

    • Home
    • Problem Troubleshooting
    • Connectivity Test
    • Help
    1. Home
    2. Problem Troubleshooting - This function can also be accessed by clicking Problem Troubleshooting under DIAGNOSTIC UTILITIES on the Home Page.
    3. Connectivity Test -This function can also be accessed by clicking Connectivity Test under DIAGNOSTIC UTILITIES on the Home Page.For information on the Connectivity Test Page, click here.
    4. Help - includes information to assist you in configuration issues and frequently asked questions. The Help Page also includes a link to the Browsing Optimization Utility (Click here for instructions.)  The Advanced Troubleshooting Statistics link is used for Advanced Technical Troubleshooting and should only be used when directed by a Technical Agent.

      The Browsing Optimization Utility can also be accessed by clicking Browsing Optimization Utility under the HELP heading on the Home Page.
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    Additional Links on the Home Page (DW6X00, DW7X00, HN7X00S):

    1. Restart [REMOTE]
      This link is used to perform a soft reset. This should generally be done only when instructed to do so by a Technical Agent. If instructed to perform a soft reset by a Technical Agent:
      1. Click Restart [REMOTE].
      2. Click Restart.
      3. Wait for the power and system LEDs to return to a steady state.
    2. Go to myHughesNet.
      This link will take you directly to the myHughesNet Home Page,  http://hughesnet.myway.com/.
      1. Click Go to myHughesNet.
      2. The HughesNet Home Page will be displayed.
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    Troubleshooting an Orange System Status Indicator (DW6X00, DW7X00, HN7X00S)
    1. Click Problem Troubleshooting under Diagnostic Utilities.
      • The Problem Troubleshooting Page can also be accessed by clicking Problem Troubleshooting on the sidebar menu.
    2. Select a symptom from the drop-down menu that  best describes the problem you are experiencing.
    3. Select the length of time that you have been experiencing the problem from the drop-down menu.
    4. Click Diagnose.
    5. The following screen will appear.
    6. Click Fair Access Policy.
    7. A definition of HUGHES’ Fair Access Policy will be displayed along with a list of remedial actions for you to perform.
    8. Minimize your bandwidth-intensive activities in order to return to normal download speeds after the recovery period. If you continue these activities during the recovery period, you may experience reduced download speeds beyond the 24-hour recovery period.

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    Viewing Your Service History (DW6X00, DW7X00, HN7X00S)

    On the System Status page:

    1. Click Service History in the Service Status row.
    2. A detailed history of transactions associated with your account are displayed in military time. The military operates on a 24-hour clock, beginning at midnight (which is 0000 hours). So, 1:00 AM is 0100 hours, 2:00 AM is 0200 hours, and so-on up until 11:00 PM which is 2300 hours. In this example, the transactions executed on your account due to billing issues are displayed. These transactions occurred between 10:26 AM and 12:34 PM.
      • Your service was suspended due to a billing lock on Thursday, July 26, 2007 at 10:26:44 AM.
      • Your service was resumed due to a billing unlock on Thursday, July 26, 2007 at 11:57:27 AM
      • Your service was suspended due to a billing lock on Thursday, July 26, 2007 at 12:27:14 PM.
      • Your service was resumed due to a billing unlock on Thursday, July 26, 2007 at 12:34:27 PM.
    3. You can rectify billing issues easily online. Click here for more information.
    4. You do not have to rerun registration of your satellite modem once your service is resumed.

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    Problem Troubleshooting Using the System Control Center
    The Problem Troubleshooting Page is available on Hughes DW6000 modems that are running remote code 5.4.x and above and Hughes DW7000 and HN7000S modems that are running remote code 5.6.x and above. The Problem Troubleshooting Page includes the typical troubleshooting steps used by Hughes Support Personnel to allow you to perform faster and better troubleshooting on your own. The Problem Troubleshooting Page provides a drop-down menu of typical issues and another drop-down menu with time intervals. This feature uses the issue and the time interval information to see whether any system problems were detected during the specified time interval. The detected system problems are then displayed as separate line items with appropriate help information for each problem. Additional features have been added which check on the local side for each end-user problem.

    1. Access the System Control Center, click here.
    2. Click Problem Troubleshooting under Diagnostic Utilities.
      • The Problem Troubleshooting Page can also be accessed by clicking the Problem Troubleshooting link on the sidebar menu.
    3. The Problem Troubleshooting Page will appear.
    4. Select the symptom which best describes the problem you are experiencing from the drop-down menu.
    5. Select the length of time you have been experiencing the problem from the drop-down menu.
    6. Click Diagnose.
    7. The troubleshooting result will appear with a corresponding system problem.
      Note: An  asterisk (*) alongside the problem name indicates that the problem has also occurred in the previous hours.
    8. Click on the corresponding system problem to view additional information and possible actions. If the suggested troubleshooting actions do not correct the problem, please contact Technical Support. To contact Technical Support, click here.


      If the problem is Fair Access Policy (FAP), click here
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    Test for Connectivity Using the System Control Center (HN9000)

    1. Access the System Control Center, click here.
    2. Click Connectivity Test under DIAGNOSTIC UTILITIES.
    3. Click Start Test.
    4. The test will run for a few seconds and the results will be displayed.
    5. A successful Connectivity Test will display the following message.
    6. Results may be interpreted as follows:
      • If the receive count is 5, you have good access to and from the satellite.
      • If the receive count is 0, you have no access to the satellite and have a problem.
      • If the receive count is nonzero, but less than 5, you can transmit and receive but not all packets are getting through due to either congestion, bad weather, or an intermittent connection. Further investigation, such as rerunning the test after waiting 5 minutes, may be required.

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    Test for Connectivity Using the System Control Center (DW4000, DW6000, DW7000, HN7000S)

    1. Click Connectivity Test under DIAGNOSTIC UTILITIES.

      or click Connectivity Test on the sidebar menu.
    2. Click Start Test.
    3. The test will run for a few seconds and the results will be displayed.
    4. A successful Connectivity Test will display the following message.
    5. Click the Repeat Test button to rerun the Connectivity Test.
    6. If the Connectivity Test is unsuccessful, click here for instructions on how to troubleshoot connectivity issues.
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    Optimize Browsing Using the System Control Center (DW6X00, DW7X00, HN7X00S)

    1. Click on the Browsing Optimization Utility link under the Help heading.
    2. The Browsing Optimization Utility page will be displayed.
    3. Click the Download button.
    4. The LCCU page will appear.
    5. Read the information on the page, then scroll down and click the I Agree button.
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    Download Allowance Status

    • For information on Download Allowance Status for HN7000S click here
    • For information on Download Allowance Status for HN9000 click here

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