1213 
Payment Methods 
Last modified on
2/22/2011 4:23 PM 

Introduction:

For your convenience, Hughes offers a number of ways for you to pay for your account.

Our systems are designed for electronic payments. We offer the ability to pay charges by credit card (MasterCard, Visa, Discover, American Express), debit card, or through electronic check (e-check) for both recurring and one-time payments.

You may also request a manual invoice. Since manual invoicing creates additional processing costs for Hughes to prepare and mail invoices and receive and process check payments, there is an additional $5/month fee should you choose to request manual invoices.

You may make payment online, by telephone through our interactive voice response system, or by mail.

Finally, you may elect to make advanced payments for your service and/or hardware charges.

Quick Links:

Ongoing Payment Methods Paying Without Logging In Paying While Logged In Related payment issues
How can I change from invoice billing to credit or debit card billing? How can I make a payment online without logging in ? How do I make a one-time credit or debit card payment ? Can I pay in advance for my service?
How do I set up recurring e-check payments? How do I make a partial payment to my account using e-check? How do I make a one-time electronic check(e-check) payment? How do I pay in advance for my service?
How do I change from credit/debit card billing to e-check billing? How do I make a partial payment to my account using a credit/debit card? What credit card am I using to pay my HughesNet account?
How do I change from invoice billing to e-check billing? How do I change my credit or debit card information?
How can I change from credit or debit card billing to invoice billing? How do I change the expiration date on my credit or debit card?
How do I change from e-check to invoice billing? I disputed a charge with my credit card company and won. Why is Hughes sending me an invoice?
What are the Terms and Conditions if I pay with a debit card? I was supposed to receive a credit. Why it is not listed on my credit card statement?


Procedure/Solution:

Making a payment by mail

When mailing payments, please mail your payment to:

Hughes Network Systems
P.O. Box 96874
Chicago, IL 60693-6874

  • This is a bank lockbox only. For correspondence, please use E-mail, chat, or call us at 1-866-347-3292.
  • Please ensure that you place your billing account # in the memo section of your check or money order.
  • Please allow up to 10 business days for the payment to reflect on your account.

Making an online payment

There are two ways to make an online payment, you can either make a payment by logging in or without logging into your account:

  1. To make payment without logging-in, click here.
    Note:You will need your Site Account Number (SAN), click here, your Billing Zip code, and you will also need to type in the characters from the image displayed (security).
  2. Select View only: View my Invoice
  3. Click Submit.
  4. This will take you to a secondary security page.
    • Select a question.
    • Type in the answer in the field provided (answers are part of you account information).
    • To skip this question in the future, check Remember Me.
    • Click Submit.
    • You can View your Invoice
    • You can make a payment
  5. To make a payment by logging into your account:
  1. Login to your account, click here.
  2. From the main menu: Click Billing > Account Administration > Make Payment.
  3. Click any of the following links for additional information on submitting a payment:
    1. Pay Automatically Using Credit/Debit Card - To update or change your Credit/Debit card Information click here.
    2. Pay Automatically Using E-Check - To update or change your Electronic Check Information click here.
    3. Make Payment Now - To make a one time, non recurring payment by Electronic Check or Credit/Debit card, click here.

Making payment using the Telephone Interactive Voice Response System:

Call 1-866-347-3292 and follow the voice prompts to make a payment.

Back to Top

Change From Credit or Debit Card Billing to Invoice Billing

  1. For your convenience, HughesNet Service can bill each month to your credit or debit card account. Many of our customers elect credit or debit card billing to save the time of having to manage monthly payments as well as the expense of sending manual check payments.
    If you do not have or you do not want to use a credit or debit card, invoice billing is available. If you elect to switch to invoice billing the following applies:
    1. An additional monthly charge of $5.00 will be assessed.
      1. This service fee is applied to your account monthly to offset the cost of invoice generation, processing and mailing.
    2. This fee cannot be waived.
    3. Your pending account balance must be less than, or equal to, one month's service cost when switched to invoice billing.
    4. No outstanding balance may exist on the account before conversion to invoice billing.
    5. Please contact the Billing Department to request invoice billing.
    6. Invoices are due upon receipt and delinquent after the next billing date.
  2. To change an account to invoice billing, business customers must send a fax on company letterhead to the Billing Department with the following information:
    1. The name on the account.
    2. The account number
    3. The account's physical address
    4. The account's billing address
    5. The account's Tax ID number

Back to Top

Change From Invoice Billing to Credit or Debit Card Billing

Before switching to recurring e-check, please check to see if there is a balance first. If there is a balance, process a payment to remove the balance before switching payment method.

  1. Browse to http://customercare.myHughesNet.com.
  2. Click Login.
  3. From the main menu: Click Billing > Account Administration > Make/Update Payment Information.
  4. Click Click here under Payment Options / Pay Automatically Using Credit/Debit Card section.
  5. Select either Credit or Debit. It is important to do this first because each displays different requirements.
  6. Terms and Conditions
    1. This pops-up as a separate field so if you do not see it, check the Active X block at the top of your screen.
    2. You have to agree to each of the four terms and conditions to place a debit card on file. The system will not accept less then 4 "agrees."
    3. The information will be stored as "Agreement" only if all four buttons are pressed.
    4. Once you click Accept, fill out all the information on the View/Update Card Information page.
  7. Complete all remaining mandatory fields(*).
    • You must enter the CVV (Card Verification Value) which is a security code physically located on credit and debit cards. If you click the CVV link you get the following pop-up
    • For MasterCard, Visa, and Discover the CVV is a 3-digit code located on the back of the card
    • For American Express, the CVV is a 4-digit code located on the front of the card

      Note: If you enter an invalid CVV (Card Verification Value) you will get the following message: This transaction cannot be processed. Please enter a valid credit card verification number. Error-531”

      Note: If you enter an invalid CVV (Card Verification Value) 3 times you will get the following message: You have exceeded the number of attempts allowed. Please provide alternate payment information.”

  8. Click on the button Switch Payment Type to finish.
  9. If successful, a confirmation message will be displayed.

Back to Top

Making a Payment Online Without Logging In

  1. Browse to http://customercare.myhughesnet.com.
  2. Click on View/Pay My Bill Without Logging In under Billing.
  3. Enter your SAN, Billing Zip Code, and type in the character from the image displayed (security).
  4. Choose one of the two payment types:
    1. Make a One Time Credit/Debit Card Payment and click Submit.
      1. Click Charge Card Now if you want to use the card on file.
      2. If you do not want to use a the card that is currently on file, choose No from the drop down option of Do you want to use the Card Information currently on file for your account.
      3. You can either select Credit or Debit.
      4. Enter the required information for all the * fields.
        Note:
        • When you choose Credit, the box will be checked to make this card your payment card of record. If you do not want to update your card on record, you may uncheck this box.
        • When you choose Debit, you will not have the option to make this card your payment card of record. To update your information to use a debit card for recurring payments, please click here.
      5. Click Charge Card Now.
    2. Make a One Time E-Check Payment Click Submit.
      1. Enter the Name on Bank Account, Bank Routing Number and Bank Account Number.
        • Routing Number (transit number): The first number in the magnetic ink code reader (MICR) line at the bottom of the check is the bank's routing number. It is 9 digits long and always starts with 0, 1, 2 or 3.
        • Account Number: The account number may appear before or after the check number in the check's MICR line.
        • Check Number: The sequential number for checks appears in both the MICR line at the bottom of the check and the upper right corner of the checks. This number allows users to keep track of the checks you write. For assistance in finding these numbers, click here.
      2. Click Collect From Account Now.

Back to Top

One-Time E-Check Payment

There are two ways to make a one-time payment, either by logging-in or without logging into your account:

  1. To make a payment without logging-in:
    1. Click here
    2. You will need your Site Account Number (SAN), click here, and Billing Zip code
    3. Select One Time E-Check Payment.
  2. To make a payment by logging into your account:
    1. To login, click here.
      For more information on how to login, click here.
    2. From the main menu: Click Billing > Account Administration > Make/Update Payment Information.
    3. In the Payment Options / Pay Now (by Electronic Check) section, click Click here.
    4. Enter all the fields marked * required information.
      1. Enter the Name on the Bank Account.
      2. Enter Bank Routing (transit) Number :The first number in the magnetic ink code reader (MICR) line at the bottom of the check is the bank's routing number. It is 9 digits long and always starts with 0, 1, 2 or 3.
      3. Enter Bank Account Number: The account number may appear before or after the check number in the check's MICR line. The check number allows you to keep track of the checks written. Its sequential and displays in both the MICR line at the bottom of the check and in the upper right corner of the check.
    5. Click Collect From Account Now.

Back to Top

One-Time Credit/Debit Card Payment

Whether you are on credit card or invoice billing, you may want to use this option if you would prefer to make payment with an alternate credit/debit card in any specific month. There are two ways to make a one-time payment, either make by logging-in or without logging into your account:

  • It is important to remember that a one-time credit card payment option will alter your standard billing method, unless you deselect the default check box when you enter the credit card information.

  • You may not make an on-line partial payment to your account

  1. To make a payment without logging-in:
    1. Click here.
    2. You will need your Site Account Number (SAN), click here. and Billing Zip code:
    3. Select Make a One Time Credit/Debit Card Payment.

  2. To make a payment by logging into your account:
    1. To login, click here. For more information on how to login, click here.
    2. From the main menu: Click Billing > Account Administration > Make Payment/Update Payment Information.
    3. In the Payment Options / Make Payment Now section, click Click here.
    4. To the question, Do you want to use the Card information currently on file for your account?
    5. Select No

    6. Select either Credit or Debit.

      Note:
      • When you choose Credit, a default check box will make this card your payment card of record.
        You will need to deselect the box if they do not wish this card to be your card of record. The selection of the Debit card option will not make the card a permanent part of your billing method.
    7. Enter all mandatory ( *) Contact Information fields with the new Credit/Debit Card information.
      1. Enter the Name on Card.
      2. Select Card Type.
      3. Enter Card Number.
      4. Enter Card Expiration Date.
      5. Enter Street Address, City Name, Country, State and Zip Code.
      6. Click Charge Card Now.

Back to Top

Making an Advanced Payment

There are three options for making an Advanced Payment to your account.

  • You can pay with Credit/Debit Card or E-Check by going online
  • You can pay with Credit Card, Debit Card or E-Check by contacting the Billing Department at 866-347-3292
  • If you wish to make a payment in advance by a paper check, please send the check along with your Site Account Number (SAN), (click here) to the address below:

Hughes Network Systems
P O Box 96874
Chicago, IL 60693-6874

When making Advanced Payments:

  • Through online access, only customers that have a zero [$0.00] balance will be allowed to make an advanced payment on their internet service.
  • When you make an advanced payment, it must be in excess of your current account balance. For example, if you own $70 and you are mailing a check for $100, only $30 will be counted as an advanced payment against the internet service.
  • The remaining balance must be paid in full.
  • No partial payments can be accepted for hardware balances. Please remember to account for taxes when making an advanced payment.

Back to Top

Make an Advanced Payment Using E-Check

  1. Browse to http://customercare.myHughesNet.com.
  2. Click View/Pay My Bill Without Logging In under Billing.
  3. Enter your Site Account Number (SAN).
  4. Enter your Zip Code.
  5. Click the radio button next to Make Payment.
  6. Click Submit.
  7. Click the radio button next to Advance Payment.
  8. Enter the amount you would like to pre-pay.
  9. Select the portion of your bill to which the payment should be applied.
    1. Select IP to make advance payment on your monthly HughesNet broadband service.
    2. Select Hardware to make advance payment on your HughesNet hardware. You can make advance payment on your hardware if you have signed up for Promotional payment plan (i.e. $20 monthly fee on your hardware for 24 months)
  10. Click the radio button next to E-check.
  11. Click Submit.
  12. Enter the Name which is on the bank account that you would like to have the payment deducted from in the Name field.
  13. Enter your bank's routing and account numbers. For information on locating your bank's routing and account numbers, click here.
  14. Click Collect From Account Now.
  15. Verify the payment information.
  16. Click Collect Money Now.
  17. You will receive a confirmation screen.

Back to Top

Make an Advanced Payment Using a Credit/Debit Card

  1. Browse to http://customercare.myHughesNet.com.
  2. Click View/Pay My Bill Without Logging In under Billing.
  3. Enter your Site Account Number (SAN).
  4. Enter your Zip Code.
  5. Click the radio button next to Make Payment.
  6. Click Submit.
  7. Click the radio button next to Advance Payment.
  8. Enter the amount you would like to pre-pay.
  9. Select the portion of your bill to which the payment should be applied.
    1. Select IP to make advance payment on your monthly HughesNet broadband service.
    2. Select Hardware to make advance payment on your HughesNet hardware. You can make advance payment on your hardware if you have signed up for Promotional payment plan (i.e. $20 monthly fee on your hardware for 24 months)
  10. Click the radio button next to Credit/Debit Card.
  11. Click Submit.
  12. Enter the Name which is on the bank account that you would like to have the payment deducted from in the Name field.
  13. If you want to use the card on file, select Yes from the drop down box.
    1. Click Charge Card Now.
  14. If you want to use a different card than the one that is on file, select No from the drop down box.
    1. Click the radio button next to the type of card you would like to use.
    2. Enter the name which appears on the card.
    3. Select the Card Type from the drop down menu.
    4. Enter the Card Number.
    5. Select the Card Expiration Date from the drop down menus.
    6. Enter the address information.
    7. If you would like to make this the card which is kept on file for repeated use, check the box next to Make This Card My Payment Card of Record. If you do not want this card to be on file, uncheck the box.
    8. Click Charge Card Now.
  15. Verify the payment information.
  16. Click Collect Money Now.
  17. You will receive a confirmation screen.

Back to Top

Determine Which Credit Card is Being Used on Your HughesNet Account

  1. Browse to http://customercare.myhughesnet.com
  2. Click Login.
  3. Click Billing > Account Administration > View Account Info.
  4. Your credit card type and last 4 digits are displayed near the bottom of the account information screen. The information also identifies the credit card account holder, the expiration date of the credit card, and the billing address.

Back to Top

Change or Update Credit/Debit Card Information

IMPORTANT: You may update your Credit/Debit Card information without making a payment as long as your balance is zero. If there is an outstanding balance on your account, it will be charged immediately.

  1. Browse to http://customercare.myhughesnet.com.
    For more information on how to login, click here.
  2. From the main menu: Click Billing > Account Administration>
  3. Make/Update Payment Information.
  4. In the Payment Options / Make Payment Now section, click Click here.
  5. Enter all mandatory (*) Contact Information fields with the new Credit/Debit Card information
    1. If you want to update or change your Credit Card, select

    2. Enter/Update/Change the CVV (Card Verification Value).
      1. If you click the CVV link you will get the following pop-up
      2. CVV (Card Verification Value), which is a security code physically located on credit and debit cards.
        • For MasterCard, Visa, and Discover the CVV is a 3-digit code located on the back of the card
        • For American Express, the CVV is a 4-digit code located on the front of the card

          “For your protection, may I please get the 3(4) digit security code located on the back (front) of your card?

          Note:
          If you enter an invalid CVV number you will get the following message: This transaction cannot be processed. Please enter a valid credit card verification number. Error-531”

          Note:
          If you enter an invalid CVV 3 times you will get the following message: You have exceeded the number of attempts allowed. Please provide alternate payment information.”
    3. If you want to update or change your Debit Card, select

      You will receive a pop up message for the Terms and Conditions for Debit Card Authorization.
      1. You have to agree to each of the four terms and conditions to place a debit card on file. The system will not accept less then 4 "agrees."
      2. The information will be stored as "Agreement" only if all four buttons are pressed.
      3. Click Accept
      4. Fill out all the information on the View/Update Card Information page.
      5. Click Update Information
      6. If you encounter problems changing your Credit/Debit Card Information, please contact the Billing Department.

Back to Top

  • Changing the Expiration Date on Your Credit/Debit Card

    1. Browse to http://customercare.myhughesnet.com.
    2. Click Login
      For more information on how to login, click here.
    • From the main menu: Click Billing > Account Administration > Make Payment.
    • In the Payment Options / Pay Automatically using Credit/Debit Card section, click Click here.

    Back to Top

    Debit Card Terms and Conditions

    If you indicated at the time of purchase of your HughesNet unit that you wished to use your Debit Card for your HughesNet billings, the paragraphs below are a written record of the terms and conditions you accepted verbally at that time.

    1. You have authorized Hughes to initiate debit entries to your checking account or savings account, through your debit card for payment of the one-time and monthly service fees for the HughesNet equipment and service.
    2. You have agreed that Hughes will, pursuant to this authorization, debit both the one-time and the first monthly service fees when the HughesNet system is successfully installed at your location. Thereafter, we will continue to debit the monthly service fee from your account each month for the service plan that you selected.
    3. In addition, we will deduct from your account any and all early termination fees arising from termination of your HughesNet account prior to its required minimum term.
    4. Hughes will not be held responsible for any overdraft fees applied to your account by the bank as a result of us debiting the one-time or monthly fee from your Bank Account.
    5. We will charge your account a return fee for each debit that is declined by the bank. The return fee will vary from state to state and will be the maximum amount allowed in each state.
    6. You have acknowledged that the recurring debit you have authorized will enable us to continue to debit monies from your account until you revoke this authorization by going online to http://customercare.myhughesnet.com to change the payment method, by calling 1-866-347-3292, or by mailing a written request to: HughesNet Customer Service, 11717 Exploration Lane, Germantown, MD 20876.

    Back to Top

    Credit Card Disputes

    If Hughes loses a dispute with a credit card company, the debt must be settled by other means. Since the customer is still liable for the debt incurred, Hughes requests payment by invoicing the customer.

    Back to Top

    Missed Credit Entry on Credit Card Statement

    There are several reasons why customers may not see a credit listed on their credit card statement.

    • The credit may have been applied after the close of the credit card's billing cycle. If so, the credit should appear on the following month's statement.
    • If the account is active, the credit may have been applied to the monthly service charge.
    • Credit might not have been awarded.
    • Credits on active accounts will be applied to the Account Balance, not to the credit card.

    Customers can review their Online Invoice to determine if a credit was applied to their monthly account. Customers who do not wish to have the credit applied toward the monthly charge should contact the Billing department.

    Back to Top

    Change From Credit/Debit Card Billing to E-Check Billing

    Note: Before switching to recurring e-check, please check to see if there is a balance first. If there is a balance, process a payment to remove the balance before switching payment method.

    1. Browse to http://customercare.myHughesNet.com.
    2. Click Add or Change Bank Info under Billing.
    3. Enter your User Name.
    4. Enter your Password.
    5. Click Login.
    6. Click Billing > Account Administration > Make Payment.
    7. Click Click here under Pay Automatically using E-check. Please disable any pop-up blocker you may have so that Terms and Conditions will display properly.
    8. Read the Terms and Conditions for E-Check Authorization and check the radio buttons next to I Agree.
    9. Scroll down to complete the Terms and Conditions.
    10. Click Accept.
    11. Enter the Name which is on the bank account that you would like to have the payment deducted from in the Name field.
    12. Enter your bank's routing and account numbers in the provided fields. For information on locating your bank routing and account numbers, click here.
    13. Enter the address information.
    14. Enter a valid e-mail address.
    15. Click Switch Payment Type.
    16. You will receive a confirmation screen.

      Note: If the E-check transaction fails while trying to collect the money, you may be charged by your bank for the failed transaction. Hughes is not responsible for the failed transaction.

    Back to Top

    Change From Invoice Billing to E-Check Billing

    Note: Before switching to recurring e-check, please check to see if there is a balance first. If there is a balance, process a payment to remove the balance before switching payment method.

    1. Browse to http://customercare.myHughesNet.com.
    2. Click Add or Change Bank Info under Billing.
    3. Enter your User Name.
    4. Enter your Password.
    5. Click Login.
    6. Click Billing > Account Administration > Make/Update Payment Information.
    7. Click Click here under Pay Automatically using E-Check.
    8. Click Change to E-Check Billing.
    9. Read the Terms and Conditions for E-Check Authorization and check the radio buttons next to I Agree.
    10. Scroll down to complete the Terms and Conditions.
    11. Click Accept.
    12. Enter the Name which is on the bank account that you would like to have the payment deducted from in the Name field.
    13. Enter the Bank Routing Number. For information on locating your Bank Routing Number, click here.
    14. Enter the Bank Account Number. For information on locating your Bank Account Number, click here.
    15. Enter the address information.
    16. Enter a valid e-mail address.
    17. Click Switch Payment Type.
    18. You will receive a confirmation screen.

      Note: If the E-check transaction fails while trying to collect the money, you may be charged by your bank for the failed transaction. Hughes is not responsible for the failed transaction.

    Back to Top

    Change from E-Check Billing to Invoice Billing

    1. Login to DSS, click here.
    2. Click Billing > Search Administration > Account Search.
    3. Enter the customer's SAN.
    4. Click Submit.
    5. Verify the customer's account information.
    6. Click Billing > Account Administration > Switch Payment Type.
    7. Click the radio button next to Switch to Invoice Type.
    8. Enter the Billing Contact Name.
    9. Enter the Billing Contact address information.
      Note: Select the appropriate Country and State from the drop-down menus.
    10. Click Switch Payment Type.
    11. A confirmation page will be displayed.

    Back to Top

    Make a Partial Payment to Your Account Using E-Check

    Please note that your total balance due must be paid by the due date to avoid service interruption.

    1. Browse to http://customercare.myHughesNet.com.
    2. Click View/Pay My Bill Without Logging In under Billing.
    3. Enter your Site Account Number (SAN).
    4. Enter your Zip Code.
    5. Click the radio button next to Make Payment.
    6. Click Submit.
    7. Click the radio button next to Collect Specified Amount.
    8. Enter the amount you would like to pay.
    9. Click the radio button next to E-Check.
    10. Click Submit.
    11. A pop-up will appear informing you of a balance due on your account.
    12. Click OK.
    13. Enter the Name which is on the bank account that you would like to have the payment deducted from in the Name field.
    14. Enter the Bank Routing Number. For information on locating your Bank Routing Number, click here.
    15. Enter the Bank Account Number. For information on locating your Bank Account Number, click here.
    16. Click Collect From Account Now.
    17. Verify the payment information.
    18. Click Collect Money Now.
    19. You will receive a confirmation screen.

    Back to Top

    Make a Partial Payment to Your Account Using a Credit/Debit Card

    Please note that your total balance due must be paid by the due date to avoid service interruption.

    1. Browse to http://customercare.myHughesNet.com.
    2. Click View/Pay My Bill Without Logging In under Billing.
    3. Enter your Site Account Number (SAN).
    4. Enter your Zip Code.
    5. Click the radio button next to Make Payment.
    6. Click Submit.
    7. Click the radio button next to Collect Specified Amount.
    8. Enter the amount you would like to pay.
    9. Click the radio button next to Credit/Debit Card.
    10. Click Submit.
    11. A pop-up will appear informing you of a balance due on your account.
    12. Click OK.
      1. If you want to use the card on file, select Yes from the drop down box.
        1. Click Charge Card Now.
      2. If you want to use a different card than the one that is on file, select No from the drop down box.
        1. Click the radio button next to the type of card you would like to use.
        2. Enter the name which appears on the card.
        3. Select the Card Type from the drop down menu.
        4. Enter the Card Number.
        5. Select the Card Expiration Date from the drop down menus.
        6. Enter the address information.
        7. If you would like to make this the card which is kept on file for repeated use, check the box next to Make This Card My Payment Card of Record. If you do not want this card to be on file, uncheck the box.
        8. Click Charge Card Now.
    13. Verify the payment information.
    14. Click Collect Money Now.
    15. You will receive a confirmation screen.

    Back to Top

    Set Up Recurring E-Check Payments

    Note: Before switching to recurring e-check, please check to see if there is a balance first. If there is a balance, process a payment to remove the balance before switching payment method.

    1. Browse to http://customercare.myHughesNet.com.
    2. Click Add or Change Bank Info under Billing.
    3. Enter your User Name.
    4. Enter your Password.
    5. Click Login.
    6. Click Billing > Account Administration > Make/Update Payment Information.
    7. Click Click here under Pay Automatically using E-Check.
    8. Read the Terms and Conditions for E-Check Authorization and check the radio buttons next to I Agree.
    9. Scroll down to complete the Terms and Conditions.
    10. Click Accept.
    11. Enter the Name which is on the bank account that you would like to have the payment deducted from in the Name field.
    12. Enter your bank's routing and account number on the provided fields. For information on locating your bank's routing and account numbers, click here.
    13. Enter the address information.
    14. Enter a valid e-mail address.
    15. Click Switch Payment Type.
    16. You will receive a confirmation screen.

      Note: If an E-check transaction fails while trying to collect the money, you may be charged by your bank for the failed transaction. Hughes is not responsible for the failed transaction.

    Back to Top