7027 
Support Center 
Last modified on
11/27/2013 2:42 PM 
Introduction:

This article describes how to access & register your HughesNet account with the Support Center. To register your account with the HughesNet Support Center, you need an email address for us to associate with your account. Once registration is complete, you will have access through the Support Center to manage your HughesNet account. The Support Center will allow you to perform many site care features listed below to manage your HughesNet service.

If you are a new or existing HughesNet customer but have not registered with the Support Center, we encourage you to register, so you can take advantage of managing your account, emails, usage, make payments, and payment information, as well as review all the HughesNet Premium Services.


Quick Links:


Procedure/Solution:

Support Center Account Registration

There are three ways to register your account with the Support Center:

Support Center Registration While Creating a New Hughes.Net Email Address

  1. To register with the HughesNet Support Center and create a new Hughes.Net email address, click or copy this URL into your browser: http://SupportCenter.MyHughesNet.com. Click the Set Up button.
  2. On the form, Enter:
    • Your SAN (Site Account Number)
    • Phone number on your account or used to place your HughesNet order
    • Requested Email address
    • Requested Password
    • First Name
    • Last Name
      Note: A green check-mark will appear if the SAN is correctly entered, and a green check-mark will appear if the Hughes.Net email address is available. If the Requested Email Address is not available, you need to pick another Requested Email Address. The strength of the password will be graded. A strong password would be best. Ignore the "Check this box if you have a Customer ID".
  3. Click the OK button.
  4. You will need to confirm the email address that you will be using to register to the Support Center (Enter the complete email address twice). In this case, you will be entering your requested email address. Click the Submit button.
  5. You will receive the following confirmation message:
  6. You will be prompted to install the Digital Life Now or Symbi utility application, or you may click the No Thanks button to skip the installation and proceed with the rest of the registration process.
  7. Digital Life Now or Symbi can be downloaded anytime by visiting SupportCenter.MyHughesnet.com.
  8. You will be presented with the opportunity to download the latest HughesNet Status Meter.


    You can install the Basic Status Meter by clicking the Yes, Install Now button, complete the Status Meter installation, and return to the registration, or not install the tool and continue through the registration process by clicking the No Thanks button.
    Note: If No Thanks is selected, a message will appear informing you that you can download the Status Meter at any time by visiting the Support Center.
  9. Click the OK button.
  10. You will be redirected to the Things you should know webpage and you may browse the links within the webpage. Once finished browsing, click the Exit button to finish the process of registering for the Support Center.
    Note: If you close the browser window at this time, you will need to launch a new session to login to Support Center.

    Note: You are NOT logged in to the Support Center. You have only completed the registration process. For instructions on how to log into the Support Center, go to Log In To The Support Center.

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Support Center Registration Using an Existing HughesNet Email Address

  1. To register with the HughesNet Support Center using an existing Hughes.Net email address, click or copy this URL into your browser: http://SupportCenter.MyHughesNet.com. Click the HughesNet button.
  2. Enter the entire existing HughesNet email address and the password for that email address. Click the Log In button.
  3. Enter your SAN and Daytime Phone Number. Click the Log In button.
    Note: If you get an error, ensure you are using the same phone number that is on your account (you used to place your HughesNet order).
  4. You will then be registered for the Support Center using your existing HughesNet email address and you will be logged into the Support Center.

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Support Center Registration Using an Existing Email Address (Google, Yahoo, Windows Live, or AOL)

  1. To register with the HughesNet Support Center using anexisting Google, Yahoo, Windows Live, or AOL email address, click or copy this URL into your browser: http://SupportCenter.MyHughesNet.com. Click the button for the email provider that you will be using to register withthe Support Center.
  2. Enter the account username and password for that account (this example is accessing using a Yahoo account).
  3. Once the credentials of the email address are authenticated, the service agreement request is displayed from the provider, requesting permission to use the email account for HughesNet Support Center login. Click the I Agree button (or variation). This example is a Yahoo account.
  4. You will then be registered for the Support Center using your existing email address and you will be logged in to the Support Center.

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Log In To the Support Center

Access the Support Center (Must be registered with Support Center to follow these steps):
  1. To log in to the Support Center with a previously registered email address, click or copy this URL into your browser: http://SupportCenter.MyHughesNet.com. Click the button under "Log In using your existing account" that corresponds with the email address you have registered with the Support Center.
  2. On the screen shown below (or one similar for the email address you will use to log in), enter the entire email address and password. Click the Log In button.

    Note: If you get an error and cannot login, ensure you are using the correct email address you used to register with the Support Center.
  3. You will be logged in to the Support Center.

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Support Center Features

Log into the Support Center to take advantage of the many functions.

  • Billing and Account Management

You can pay your HughesNet Bill, view your latest Invoice, change your payment type, manage your email, and update your contact information.

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    • View Latest Invoice
      1. Click the View Invoice link in the Billing and Account Management Section.
      2. Your latest invoice will be displayed in a window.

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    • Change Payment Method
      1. Click the Change Payment Form link.
      2. Enter your new payment information.
      3. Click the Save button to continue.

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    • Manage Email Accounts
      1. Click the Email Management link.
      2. You will be taken to the Account Management page.
      3. To create a new email address, click the Add an Email Account button.
      4. Enter your new email account information. Click the OK button.
      5. Your new email address, if it is available, will then be displayed on your Email Accounts list.

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    • Change Contact Information
      1. Click the Change Contact Information link.
      2. Enter your new contact information. Click the OK button.

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  • Tools Quicklaunch

    Click the service tool of interest.

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    • Internet Usage
      1. Click the Internet Usage link.
      2. You will be redirected to the Usage page.
      3. You can select a specific date to view your Internet usage on that day.
      4. The Internet Usage widget contains the following information:

    1. Used Anytime Download Allowance.
    2. Remaining Anytime Download Allowance.
    3. Days Left for current usage term.

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    • Download Status Meter

      To download the Status Meter, click the button that corresponds to the operating system on your computer. Follow the prompts.

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    • Web Response Test
      1. To conduct or view web response tests, click the Web Response Test link.
      2. You will be redirected to the Tools page.
      3. Click the Perform a Web Response Test button.
      4. A new window will be displayed and the test will begin automatically.
      5. The results will be displayed. To refresh the view, click the green arrow in the upper right corner.

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    • Speed Test
      1. To perform or view speed tests, click the Speed Test link.
      2. You will be redirected to the Tools page.
      3. Click the Perform a Speed Test button.
      4. The speed test will open in a new window.
      5. The speed test results will then be displayed.

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    • Help Files
      1. Click the Search Help Pages link.
      2. You will be redirected to the Support page.
      3. Enter the subject matter you would like to search for in the Search Our Help Pages widget, and then click Go. Example search "Slow Browse".
      4. The HughesNet Knowledgebase Support page will display. Example search "Pay My Bill".
      5. You may click on any of the displayed links to view the documents.

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    • HughesNet Community
      1. To go to the HughesNet Community forum, click the HughesNet Community link.
      2. Click the Access Community-powered Support button.
      3. You will be automatically redirected to the HughesNet Community website.

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    • Repair Order/Scheduler
      1. To view any pending Repair Orders, click the Repair Order/Scheduler link.
      2. In the Support page, click the Repair Order Inquiry button.
      3. A pop-up screen is displayed, and you will be prompted to enter any two of the following:
        • Your primary phone number
        • Your Zip code
        • Your Site ID or SAN

      4. You will be prompted to enter a Security Field code for verification. Click the View Order Status button.
      5. Your Repair Order information will be displayed.

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    • RMA Status
      1. To view your RMA status, click the RMA Status link.
      2. You will be redirected to the RMA inquiry form.
      3. Enter one item from each of the following two groups plus a security code:
        • SAN, Site ID, or RMA Request ID
        • Primary/day phone number or Zip code
        • Security field
      4. Your RMA information will then be displayed.

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  • Contact Us

    • System Control Center
      1. To reach the System Control Center of your HughesNet system, click the System Control Center link.
      2. You will be redirected to the System Control Center of your HughesNet system.

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    • Knowledge Base Support
      1. To reach the Knowledge Base database, click on the Knowledge Base Support link.
      2. You will be redirected to the Knowledge Base Support page. Enter the search topic. Click the Search button.
      3. Click on any link to open the Knowledge Base article.

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    • Email & Chat Support
      1. To request email or chat support, click the Email Support link or the Chat Support link.
      2. You will be asked to choose what type of support is required, either technical support or billing and account management support.
      3. Click the Next button.
      4. You will be prompted to specify the exact issue (if possible).
      5. Finally, some basic information is requested before the session begins.
      6. You will be requested to enter the following:
        • SAN
        • Type of modem
        • Operating System
        • Browser
      7. Click the Email Us button for email assistance.
      8. Or click the Chat With Us button to begin chatting with a support representative.

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    • Phone Support

    Phone support information is displayed.

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  • Other Functions

    • Service Upgrades
      1. To upgrade your Service Plan, click the Support tab at the top of the page. Click the Service Upgrades button.
      2. Enter the SAN and Zip Code of the site to be upgraded. Click the Continue button.
      3. Follow the prompts.

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    • Manage Notifications
      1. To manage your notifications and alerts, click the Billing tab at the top of the page.
      2. Click the Change Notification Settings button.
      3. Put a check mark in the box(es) of the notification(s) you are requesting. Click the OK button.
      4. The notification information will then be displayed.

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