HughesNet Webmail and Email Client Configuration 
Last modified on
12/9/2014 9:58 AM 


All New and Existing customers will be able to take advantage of the great features and functions of the new client which includes an amazing universal calendar feature and social media integration.

Quick Links


How to access HughesNet Email

HughesNet Email can be accessed from the Support Center:

  1. All Customers can visit supportcenter.myhughesnet.com. Click the Email link.
  2. Log in

Using and Setting Email Options

Email options are located on the Preferences tab. When the user clicks the Preferences tab, the left hand side of the screen contains a tree hierarchy of all the Preference categories that can be changed. These categories include, General, Mail, Address Book, Calendar, Import / Export, and Shortcuts. Below these options is a mini calendar with the current date highlighted. The center pane will show the different sub-options that can be customized for a particular category.

General Preferences
The Email interface allows users to customize the interface to suit their needs. Users can easily set General options for the interface. The General options are divided into three categories:

  1. Login Options
  2. Searches
  3. Other

Mail Preferences
Subscribers can easily set Mail Preferences for the interface. The selectable items are:

  1. Displaying Messages
  2. Receiving Messages
  3. Spam Mail Options
  4. Access from Other Mail Clients
  5. Composing
  6. Signatures
  7. Using Signatures
  8. Accounts
  9. Filters

Address Book
Subscribers can easily add contacts in their address book.

Subscribers can easily set their schedule using the calendar option.

Subscribers can easily import and export their files.

The users have the option to print the shortcuts for reference.

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Webmail Navigation

The Webmail Client offers two different versions of the Email service:

  1. Basic - The Basic Email client is designed for better performance on slower broadband connections or slower PCs, and it allows for only the most common Webmail features.
  2. Enhanced - The Calendar, WebApps, drag and drop, right-click menus, keyboard shortcuts, GUI (graphical user interface) Search options, and multiple POP account support are some of the features that are available in Enhanced Email.

The Webmail Service can be navigated using the following tabs:

  • Mail
    Clicking the Mail tab takes users to the Inbox (or customized initial view). From this view, users can read mail messages and sort them by placing them in other folders or tagging them. The left-panel menu under the Mail, Preferences, and Compose tabs allows users to see and edit their folders: Inbox, Sent, Drafts, Spam, Trash, and any additional folders they have created; searches they have performed; and tags they have created.
  • Address Book
    Using the Address Book tab, Email users can add new contacts or contact groups, edit existing contact information, delete contacts, move a contact to a new contact list print contacts, create tags for contacts and search for contacts. The Address Book left-panel menu allows users to view different address books, edit address books, add additional address books and delete address books.
  • Calendar
    The Calendar tab is a great way to schedule and organize appointments. Users also have access to the following features in Calendar:
    • Day, Work Week, Week, Month, List, and Today views
      Note: By default the week starts on Sunday.
    • Calendar alerts
    • Time zone adjustment
  • Tasks
    The Tasks tab allows the customer to add tasks (to do's) and set the start and due date, set the priority and keep track of the progress and percentage complete. Below are the following features in Tasks:
    • Share task lists
    • Create task folders
    • Sort tasks
      • Status
      • % Complete
      • Due Date
      • Subject
    • Prioritize tasks
    • Tag tasks
    • Attachments to tasks
    • Print task lists
    • Sync tasks
  • Preferences
    The Preferences tab offers many ways to customize the user's Email experience.
  • Social Tab
    The social tab brings all the Social goodness of Twitter, Facebook, Digg, Tweetmeme, etc,. Using the Social tab allows the customer to add social networks to their email experience. The customers also have access to the following features in Social:
    • Twitter
      • Multiple Twitter Accounts
      • Post, retweet and read Tweets
      • Twitter Trends
      • Mark Tweets as read
      • Automatic Twitter Saved Search
      • Automatic URL Shortner
      • Follow users
      • Check profile
      • Check latest Direct Messages
      • Check Mentions
      • Check Sent messages
    • Facebook
      • Monitor their Facebook wall
      • Comment on posts
      • Check out all comments for a given post
      • Check out who liked the post
      • Ability to Like Posts
      • Retweet facebook post to twitter and vice versa

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Webmail Functions

Through Webmail, users can use one interface to manage their Email, check their calendar, and collaborate with colleagues. The Webmail client offers full-featured Webmail service with all the functions a user would expect in a PC software Email service.

Sending/Receiving Email
The most basic features of Webmail are composing and receiving Email messages. Among many other features, users can quickly compose an Email message and address it to one or more people, include attachments, and add a signature.

How to Compose an Email message:

  1. From the main Email screen, click the Mail tab.
  2. Click the New icon or click on the arrow to the right of the New icon and select Message from the dropdown menu.
  3. Begin composing message.

How to Add an Attachment to an Email message:

  1. From the New Email screen, click the Add Attachment button.
  2. Multiple attachment fields will appear. Click the Browse button to search for the desired file OR click Remove to de-attach existing files.

    Note: Users can add up to 10 attachments. Users can also attach existing emails to outgoing messages.

How to Add a Signature:

  1. From the main Email page, click the Preferences tab.
  2. Click the Signatures tab.
  3. Click the Add Signature button and fill in the signature name and edit the text in the box.
  4. Select the format of the signature using the dropdown to choose either Format as Plain Text or Format as HTML which will give users additional formatting features.
  5. Click the Save button to save the Signature that were created.

Message Formatting
Users can compose their message using either HTML or plain text formatting. The default editor is plain text. HTML formatting is a rich-text editor. Messages created using HTML can have text formatting, numbering, bullets, colored background, and tables, which can enhance the appearance of a message. Users can set defaults for font settings, including style, size, and color.

Plain text formatting produces text with no style or formatting. Any computer or external Email service can read this type of message.

Spell Checker

Users can check the spelling in their messages by clicking the Spell Check icon on the toolbar. Misspelled words and words that the spell checker does not recognize are underlined with a red line in the body of the message.

How to Check the Spelling in a message:

  1. Click the Spell Check icon on the toolbar.
  2. The words that the spell checker does not recognize become highlighted in the body of the message.
  3. Right-click on the misspelled word, a dropdown of suggestions will appears.
  4. Choose the correct word. The edited word is now highlighted in another color.
  5. To close the spell checker and return to the Email message, click the Resume editing button.

Forwarding Messages
The users can forward an Email message to others. Forwarding a message includes all file attachments, whereas using Reply preserves the body text and does not include the attachments. The users need enter the Email address of the person to whom they want to forward the message. They can also choose to retain messages they forward in their mailbox or to automatically delete the messages.

How to Forward a Message:

  1. Click on the message to be forwarded and then click the Forward button on the toolbar.
  2. The Compose display appears with the message to be forwarded and a header listing the original sender and recipients in the body. Enter the Email addresses of the intended recipients in the To: or Cc: fields. The sender may also add new text to the message.
  3. Click the Send button.

Categorizing Email messages
The Email provides several methods for categorizing Email messages. The users can use these along with the Search function to quickly locate and retrieve messages.

  • Folders
    The users can create folders to organize their messages and can move Email from one folder to another.
  • Tags
    The users can use tags as labels on Email messages and then use Search to show all Email with a specific tag.
  • Mail Filters
    The users can create filter rules for classifying inbound Email according to sender, recipient, items in the subject line, or other characteristics and having them sent to a folder they created or tagged.
  • Keyboard Shortcuts
    The users can create shortcut keys from their Shortcuts tab.

Address Book
The Address Book allows the user to save Email, Work, Home, and other information about their family, friends, and colleagues and to group their contacts if desired. Additionally, users may import address books from other Email services and export their Webmail Address Books.

The Webmail client includes a calendar feature, which users can use to organize their time for increased productivity. They can set both single and reoccurring appointments. In addition, they can set reminders that will automatically pop up to give them advanced notice of an upcoming appointment.

Other Features

  • Customizing the Default View
    By default, a user's mailbox opens with the Inbox view. All messages in the Inbox are displayed in the Content pane. Users can customize the initial view by changing it to be any of the folders, searches, or tags in the Overview pane. For instance, they may want to show only their unread messages, a specific folder, or all messages that are marked with a specific tag.
  • Performing Searches
    Using the Advanced Search feature, the users can search anywhere in the subject line, To, From, Cc, or Bcc address lines, message body, or file attachment. Furthermore, they can narrow their search query to only return items found in attachments, received on a certain date or in a specified time period, or messages to or from a particular domain, in a specific folder, of a certain size or status, or with a particular tag.
  • Subscribing to RSS/ATOM Feeds
    The RSS/ATOM Feeds provide an easy way for their users to keep up-to-date with the news that interests them by delivering news articles right to their inbox. Users can subscribe to websites that provide their favorite RSS (Really Simple Syndication) and ATOM (The recent, more robust XML-based protocol) feeds to automatically download updated information directly to their mailbox. Users can create a folder for each feed and then look at their updated content whenever they wish.
  • Reporting Spam
  • Email Headers
    The Email header is the block of data, which indicates an Email message's sender, recipient, time sent, time received, and other information.
  • Mail Identities
    Having multiple mail identities can help users manage different roles at work and in their personal lives from one account. Email Identities enable users to send mail from their company's Email that looks to the recipient as if it came from one of their other accounts. The user accounts are set up with a default mail identity. This identity is always used unless new mail identities are set up. If users have more than one identity, when they open a new Compose window, their identities are listed in a dropdown in the header, and they can select which identity to use for sending the message.
  • POP (Post Office Protocol) Accounts
    This works just like a POP client (i.e. Outlook). This allows an end user to check all their Email accounts from within one account. Instead of logging on to each of their POP Email accounts, users can check their POP accounts for Email messages directly from their HughesNet Webmail account. With this feature, users can specify where POP messages will be saved and create a mail identity to be used when they reply to or forward a message received from the POP account.

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Email Preferences

To change their account from Standard to Advanced mode or from Advanced to Standard mode, go to the General tab and select the mode of choice under Login Options.

Standard Mode

Standard mode has the following tabs:

  • General
  • Mail
  • Composing
  • Signatures
  • Address Book
  • Calendar
  • Accounts
  • Mail Filters
  • Shortcuts

Advanced Mode
Their default user preferences are configured when their account is created. These options define how their mailbox, address books, and calendar applications work. Users can also set up their personal email identities and POP accounts and select a theme for their mailbox.

Standard mode has the following tabs:

  • General
  • Mail
  • Composing
  • Signatures
  • Accounts
  • Filters
  • Trusted address/domains
  • Address Book Options
  • Calendar Options
  • Sharing
  • Notifications
  • Import/Export
  • Personas
  • Keyboard Shortcuts
  • WebApps
  • Outlook Incoming and Outgoing Mail settings

Outlook Mail Settings

  1. Start Microsoft Outlook.
  2. Click the File tab and then click Account Settings.
  3. With the E-mail tab selected, click the New link.
  4. Click the Internet Email radio button to choose your email service. Click the Next button.
  5. Enter the following email settings:
    • Name
    • Email Address (username@hughes.net)
    • Account Type: Choose POP3
    • Incoming Mail Server - mail.hughes.net
    • Outgoing mail server - smtp.hughes.net
    • User Name (username@hughes.net)
    • Password
    • Uncheck the Remember password box, if desired. You will have to enter your password each time you log into your account.
    • Uncheck the Require logon using Secure Password Authentication (SPA) box
  6. Click the More Settings button.
  7. Enter a name for your mail account.
  8. Click the Outgoing Server tab and enter the following information:
    • Check the My outgoing server (SMTP) requires authentication box
    • Select Use same settings as my incoming mail server
  9. Click the Advanced tab and enter the following information:
    • Incoming server POP or (IMAP): Use of POP is recommended over IMAP for bandwidth considerations.POP uses standard port 110 or SSL port 995. IMAP uses Standard port 143 or SSL port 993. Use of SSL is not required but is recommended.
    • Use the following type of encrypted connection: SSL
    • Outgoing server (SMTP): Port 587 or SSL port 465
      Note: If 465 doesn't work, use 587 instead. Do not use port 25.
    • Use the following type of encrypted connection: SSL
      Note: Make sure this doesn't change your outgoing server setting, above.
    • HughesNet email supports IMAP (143), IMAPS (993), POP3 (110) and POPS (995)
  10. Click the OK button to close the Internet E-mail Settings dialog box.
  11. Click the Finish button to complete the setup of your email account.

HughesNet Email Services Port Information

Protocol Use Standard Port SSL Port
POP3 Receive Incoming mail 110 995
IMAP Receive Incoming mail 143 993
SMTP Send outgoing mail 25 (default port - Do not use)
SMTP/SMTPS Send outgoing mail 587 (required) 465
HTTP Browser based Webmail 80 443

HughesNet Email Services Server Information

Account Type Incoming Mail Server Outgoing Mail Server
POP3 mail.hughes.net smtp.hughes.net
IMAP imap.hughes.net smtp.hughes.net

Support Center - Maximum Email Accounts Reached
When you reach the maximum number of allowed email accounts, you may see a message appear as seen below.

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