Skip Navigation LinksHughesNet KB
4842 
HughesNet Community Website 
Last modified on
8/4/2011 2:24 PM 

 

Introduction:

Hughes has partnered with Get Satisfaction to develop a HughesNet Community for Consumers to submit support questions to a forum environment where Hughes Employees or Community Members can provide answers to questions.

This environment was designed for HughesNet Consumers, however it is not restricted so anyone can register and submit/respond to questions.

The HughesNet Community Services include consumer access to the following:

Additional features include consumer access to the following:

  • Access to HughesNet Products and Services (Advertisement web pages)

Quick Links:

What is the HughesNet Community?
How will consumers register for the Community?
How will consumers submit questions?
How will consumers get support for community issues?
How to change a password?
How to close an account?
How to stop E-mails?

Procedure/Solution:

Q: What is the HughesNet Community?
A:

The HughesNet Community is a support Forum for all HughesNet consumers and potential customers that want to learn more about HughesNet Services and support tools. The HughesNet Community website is: http://community.myhughesnet.com/hughesnet

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Q: How will consumers register for the Community?
A:


Registration Links

Existing or New Customers

  • Registration Option 1
    • On the Main Menu bar click Sign up.
  • Registration Option 2
    • Under Join the Community click I'm a customer.

Social Media Login Access

  • Facebook
  • Gmail
  • Twitter
  • Etc..

Get Satisfaction Account

  • Click the Get Satisfaction link.
  • At the bottom of the window, click Or, create a new Get Satisfaction account… option.
  • Fill in the following fields:
    • Your Name
    • E-mail
    • Password
    • Repeat Password
    • Type letters seen in Security text box
    • Click Sign Up

Note: Customers will receive a confirmation E-mail to the inbox of the E-mail they used to register for the HughesNet Community (check spam folders for E-mail if not seen in inbox). Customers will need to validate their E-mail by clicking the URL in the E-mail. Once the account is validated the customer’s account is created.

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Q: How will consumers submit questions?
A:
  • Type the question in the open text field then click Continue.

    Note: If the question the customer is about to post has been answered, the system will list it underneath - if customer finds the answer they are looking for through the archived posts, no need to proceed further. If no answer is found click Nope. Finish posting my question.

  • Add additional information if needed.
  • Click Post in the bottom-right corner.
  • To view, reply to, or share your question through Facebook or twitter select the question by clicking on it in the list of questions in the community or select the question you are trying to share from within your profile.

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Q: How will consumers get support for community issues?
A:
  • Option 1 (Messages from Hughes)

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Q: How to change a password?
A:
  • Access your Profile by going to the Welcome tab in the menu bar.
  • Click Profile Information.
  • Type your current password.
  • Type your new password.
  • Re-Type your new password.
  • Click Change Password.

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Q: How to close an account?
A:
  • Type your current password in the Close your Account section.
  • Click Close Account.

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Q: How to stop E-mails?
A:
  • Access your Profile by going to the Welcome tab in the menu bar.
  • Click E-mail Notifications.
  • Check or Un-Check the emails that you wish to receive or do not wish to receive.
  • Click Save E-mails & Notifications or Save Company Notifications.

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