Products Affected:

• DW7000
• HN7000
• HN9000
• HN9200

Introduction:

On February 7, 2011 Hughes will be adding NextAlarm to the premium services offering available on http://home.myhughesnet.com. Hughes has partnered with NextAlarm to bring an innovative and industry-leading wireless security system for your home at affordable prices for HughesNet subscribers.

Symptom:

To order NextAlarm service or for more information on this program, please visit www.satellite.nextalarm.com or call 1-877-639-8911 to speak to a NextAlarm agent.

Procedure/Solution:

HughesNet and NextAlarm are partnering to provide home security & monitoring services to HughesNet’s subscribers. This is a fully-featured wireless security system that can:

• Detect intrusion, smoke, gas and flooding
• Be monitored over conventional telephone line or Broadband Internet, including HughesNet, and
• Be accessible remotely via touchtone telephone

Monitored over site internet connection,NextAlarm provides additional features on top of the traditional alarm monitoring services, including;

• E-Notify – notification to you through email or SMS text message
• E-Notify Latchkey – alarm system arm/disarm notification sent to you through email or SMS text message
• V-Notify – notification to you through automated voice response (computerized call)
• Online signal log – website with alarm history including alarm events and arm/disarm dates and times
• Online test mode – alarm can be placed into test mode by you without calling the monitoring center
• True Line Security – there is constant contact with the broadband adapter and can notify you if the broadband adapter goes offline due to internet service, power, or other interruptions

NextAlarm Billing and Support

NextAlarm will be responsible for all billing support and technical support for this program. To obtain support or if you need to contact NextAlarm please call or by calling 1-877-639-8911 option 3 for support where NextAlarm agents can assist or visit www.satellite.nextalarm.com

The following banner will be visible on MyHughesNet.com website

The following email will be sent to out to HughesNet customers

Additional HughesNet/NextAlarm Products and Services

Service Transfers

For HughesNet customers who have other businesses or residences with existing alarm systems, NextAlarm can provide lower priced monitoring service. This monitoring service works with most existing alarm systems and allows communication through standard phone line or terrestrial broadband service.

With transfer service, you can choose from Self Monitoring or Professional Monitoring (see above for features).

Cameras

NextAlarm offers a line of wireless cameras that will interact with any NextAlarm monitored alarm system, including a Fixed Lens Model, a Pan/Tilt Model, and an Outdoor Model.

NextView wireless security cameras are the complete, affordable, plug-and-play system for adding remote video camera surveillance to any home or small business. The cameras work stand-alone, or in conjunction with any security system using the NextAlarm Broadband Adapter. You are able to view real-time or recorded video from any Internet browser or iPhone with installed NextView app.

Apple Approved iPhone App

With the convenience of an iPhone, iPod Touch, or iPad and using either WiFi or 3G, you may at any time:

• View live cameras (up to 16 per account)
• Review archived images (optional archive feature retains video for two months).

Security System Integration

When integrated with any home security system monitored by using the NextAlarm Broadband Adapter, the cameras continually store 5 to 10 seconds of video. When an alarm event occurs (including arm or disarm), the prior 5 to 10 seconds and next 5 minutes of video are stored and you can see pre- and post- event video from an iPhone or any internet browser.

NextAlarm Service Options

Monitoring Service Plans

1. Self Monitoring - $8.99
   • Transmit signals from your alarm system to NextAlarm for notification only
   • No live operators or police dispatch
   • Alarm event notification through E-Notify, V-Notify and the online signal log (you may contact the police upon notification)
2. Professional Monitoring - $17.99
   • Transmit signals from your alarm system to NextAlarm’s UL-Listed monitoring center
   • 24x7 monitoring by trained NextAlarm operators, ready to notify you and the authorities in case of an emergency
   • Alarm event notification through E-Notify, V-Notify and the online signal log

Camera Service Plans

1. NextView Basic - $3.99
   • View live video from your camera through an internet browser or the iPhone Next View App
2. NextView Silver - $5.99
   • View live video from your camera through an internet browser or the iPhone Next View App
   • Access to up to 10 seconds of pre-event and 5 minutes of post-event video
   • Video archiving for 1 week (video saved as one frame every 5 seconds)
3. NextView Gold - $8.99
   • View live video from your camera through an internet browser or the iPhone Next View App
   • Access to up to 10 seconds of pre-event and 5 minutes of post-event video
   • Video archiving for 2 months (video saved as one frame every 5 seconds)

Value Bundle Plans

1. Self Monitoring AND Camera (NextView Silver Plan) - $13.99
   • Transmit signals from your alarm system to NextAlarm for notification only
   • No live operators or police dispatch
   • Alarm event notification through E-Notify, V-Notify and the online signal log (you may contact the police upon notification)
   • View live video from your camera through an internet browser or the iPhone Next View App
   • Access to up to 10 seconds of pre-event and 5 minutes of post-event video
   • Video archiving for 1 week (video saved as one frame every 5 seconds)
2. Professional Monitoring AND Camera (NextView Silver Plan) - $21.99
   • Transmit signals from your alarm system to NextAlarm’s UL-Listed monitoring center
   • 24x7 monitoring by trained NextAlarm operators, ready to notify you and the authorities in case of an emergency
   • Alarm event notification through E-Notify, V-Notify and the online signal log
   • View live video from your camera through an internet browser or the iPhone Next View App
   • Access to up to 10 seconds of pre-event and 5 minutes of post-event video
   • Video archiving for 1 week (video saved as one frame every 5 seconds)

General/Technical/Billing FAQ’s

By focusing just on alarm monitoring, and not on installation or repairs of equipment, and by streamlining and modernizing NextAlarm’s application process by conducting it through the Internet, NextAlarm is able to offer one of the lowest rates in the industry. In addition, when ADT or Brink's monitors a system, they charge for a lease on the equipment as well, even if you already own the system. At NextAlarm, we charge a fair price for the monitoring, and that's all we charge. Our central stations are UL-Listed, which means they conform to the same standards as many other alarm monitoring services, including those offered by ADT and Brink's.

How do I know if my security system qualifies for conversion to NextAlarm?

Just fill out NextAlarm online service application at www.satellite.nextalarm.com and in most cases, you’ll know right away. Occasionally we might need a little more information about your security system. We will contact you via E-Mail within two business days if this is the case. If we are not able to convert your existing system, we recommend the NextAlarm Alarm System.

There is no setup fee, and no cost for converting your existing security system to be monitored by NextAlarm with the exception of the purchase of the Broadband Adapter.

In most cases, yes. With our patented Broadband Adapter, we can monitor most security systems, even if locked out.

Once you have the Broadband Adapter, installing it and testing the system will take about 30 minutes. If you are being monitored over standard phone line, the takeover process also takes about 30 minutes. For assistance call 1-877-639-8911 to speak to a NextAlarm agent.

After the conversion is completed, you will be asked to test the system to verify that it communicates properly with our central station. You should also test your system at least once per month or once per week if possible.

Consistent with most local laws, the alarm system does not directly connect to local emergency response agencies. Instead, security systems monitored by NextAlarm utilize the customer's broadband Internet connection or standard phone line as the primary communication link to one of our central stations. Operators at our central stations will in turn contact your local authorities as necessary. (The connection to the central station is only for customers subscribed to the Professional Monitoring service option).

Most modern home security systems include a back-up battery, which will automatically engage and keep your system functioning for several hours after a power failure. Most secondary power supplies will recharge once electricity is restored to the system. Customers should connect the Broadband Adapter to a UPS (Uninterruptible Power Supply).

For customers who subscribe to the Professional Monitoring service option, NextAlarm uses fully UL-listed central stations, and customers qualify for a discount from most homeowners' insurance carriers. We will provide a certificate for insurance agents, stating that we are monitoring the home or business.

You can cancel your monitoring service at any time. Refunds are credited back to the credit card you used to pay for service. You can cancel by calling or by calling 1-877-639-8911 option 3 for support where NextAlarm agents can assist you.

How to Cancel

If the customer would like to cancel their NextAlarm service, please have them log into their NextAlarm account and open a customer service ticket and let NextAlarm know that they wish to cancel service, and be sure to specify the date you would like service to end. Customers can also cancel by calling 1-877-639-8911 option 3 for support where NextAlarm agents can assist.

You can also use your web-enabled cell phone or PDA, to access several important features of NextAlarm, including accessing your account history, checking to see whether or not their alarm system is currently armed, and putting their system on and off "Test" mode.

To access the NextAlarm Mobile web site, point your cell phones web browser to: http://nextalarm.com/m