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Premium Services & Premium Bundles 
Last modified on
9/14/2012 1:42 PM 

Introduction:

Hughes is offering Premium Services & Premium Bundles through the MyHughesNet Customer Care Page. These "Premium Services" are add-on packages for Early Education Pack, LearningEdge™, GameSomnia™, PC Essentials, Sports Pack, and Variety Pack. There is a 30 day free trial period for all of these services, so you can try them all out for FREE.

Quick Links:

HughesNet Premium Service & Premium Bundles packages available

  1. Early Education Pack
  2. LearningEdge™
  3. GameSomnia™
  4. PC System Essentials
  5. Sports Pack
  6. Variety Pack
  7. Online Premium Services Comparison

How Tos for managing Premium Service subscriptions

Technical Help
Frequently Asked Questions (FAQs)

Procedure/Solution:

To access more information or order a Premium Service, click the HughesNet Services tab on the MyHughesNet homepage, http://home.myhughesnet.com.

or

On the right side of the MyHughesNet website below the email and quick links section, is the HughesNet Services section with details for each service. Offers include Gamesomnia™, Sports Pack, Early Education Pack, Learning-Edge™, Variety Pack, and PC Essentials.

HughesNet offers the following Premium Service & Premium Bundles on the MyHughesNet Services website.

Note: Mouse over logos to learn more about each of the Premium Services offered in the package:

Early Education Pack

LearningEdge™

GameSomnia™

PC System Essentials

SportsPack

Variety Pack

Online Premium Services Comparison
The table below shows how Online Premium Services are sold - whether bundled or a la carte. As you can see, some content services are included in more than one package. A detailed description of each service is provided following the table.

Service Package Early Education Pack GameSomnia™ LearningEdge™ Sports Pack Variety
American Greetings √
Boston Test Prep √ √ √ √
Clever Island √ √ √
DK Learning √ √
Encyclopedia Britannica √ √ √
Fox Sports √ √ √
Hoopah Kidsview √ √
IknowThat.com √ √ √
MLB.com √ √ √
NASCAR TrackPass RaceView √ √
NHL Game Notes √ √
Shockwave Unlimited √
Weather.com √
Lego √ √
Yummy Arcade √ √
Atari Classics √ √
IGN.com Insider √ √

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How to Order a Premium Service
  1. Browse to http://home.myhughesnet.com/services.php (click the HughesNet Services tab on the MyHughesNet homepage).
  2. The HughesNet Services webpage will display all services. The Premium Services are located in the lower left quadrant under "Learning Games and Sports". Click the link for the service package that interests you.
  3. Once the Premium Service is selected, you will see the offer details for what’s included with the Premium Service and the monthly price with the button for a 30 day free trial.
    Note: Mouse over logos to learn more about the Premium Services in the Variety Pack:
  4. Don’t forget to check the I agree to the Terms and Conditions check-box and then click the Start My Free Trial Now button.
  5. Next, you will need to Log In with your HughesNet account information. If you have not set-up your HughesNet account, simply click the Register button.
  6. Enter the Username (Use your full @Hughes.Net email address as your username. It is the same username used when logging into HughesNet email. e.g. JDoe@hughes.com).
  7. Enter the Password (Same password used when logging into HughesNet email. Passwords are case sensitive).
  8. Click the Log In button to proceed with the order. The “Welcome” page will display

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How to Cancel a Premium Service

  1. You will be required to cancel your subscription from the MyHughesNet homepage.
  2. Start the process to cancel a Premium Service by Logging In to MyHughesNet. Click the More tab and click the Manage Premiums link.
  3. You must be logged in to your HughesNet account to cancel any HughesNet Premium Service.
  4. All services (Free Trial and paid Premium Services) will be displayed. Simply click the check box for the service you would like to cancel. Click the Continue button to cancel the billing.

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Technical Help

  • Minimum Hardware and Software Requirements
    Because some Premium Subscription Services provide high-resolution video it is recommended that your computer meets the following minimum hardware and software requirements.
    • Minimum Hardware Requirements
      • Any Intel or AMD, 400MHz or faster processor
      • Windows XP/VISTA/7 (32 bit)
      • 256 MB RAM
      • 16-bit sound card and speakers or headphones
      • 65,000-color video display card
    • The following software is required but can be downloaded for free.
      • Internet Explorer 7.0 or higher (cookies enabled)
      • ActiveX Plug-In

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Frequently Asked Questions (FAQs)

General Questions
Game Specific Questions

What are the system requirements for ALL premium services?

System Operating Systems (OS)
The PC must be using the following operating systems:

  • Windows 2000, XP, Vista, Windows 7 (32 bit)
    Note: Mac OS, UNIX, Linux, & DOS are not supported.

Hardware
The minimum system requirements suggested are:

  • 1 GB of Hard Drive Space available
  • Pentium III Processor
  • 256 MB RAM
  • DirectX compatible Audio Card
  • DirectX compatible Video Card
  • Joystick (for games that require a Joystick)
  • Mouse (or compatible pointing device)
  • Super VGA 256-colour, 800 x 600 display

Network

  • The computer must be connected to the Internet
  • 250 Kbits/second minimum
  • Firewall (if any) should be configured to allow internal machines to connect to the outside world on port 80 and not restricting/filtering this traffic to http packets.
  • No HTTP Proxy servers
Other
  • The account used to logon to the computer must have Administrator rights.

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How can I check to see if my system meets these requirements?

Microsoft's DirectX Diagnostic Tool
Use Microsoft's DirectX Diagnostic Tool - a utility included with DirectX 6.0 or higher - to get information about the system. To access this information tool, please do the following:

  1. From Windows, click on Start -> Run.
  2. Type dxdiag.
  3. Click OK.
  4. If dxdiag does not come up, or if an error message is received, the latest version of DirectX may need to be downloaded and installed. Go to www.microsoft.com/directx to download and install the latest version of DirectX.
  5. Once DirectX is opened, a list of information in the box labeled System Information will be displayed.
    • Operating System - Exact Operating System and version number.
    • Language - Language the Operating System uses.
    • Processor - The type of processor, or CPU, in the system. Pentium III or higher is required. If you have DirectX 7.0a or higher, there will also be a number, in MHz. This number is the speed of the processor.
    • Memory - The amount of RAM installed in the system. A minimum of 128 MB RAM is recommended.
    • Page file - The amount of space on the hard drive has available for loading and running programs. This number is determined by the amount of hard drive space you allow Windows to use for swap file space. By default, Windows allocates this space automatically according to the hard drive space.
    • DirectX Version - The exact version number of Microsoft DirectX that is currently installed on the system.

      These areas are the most important for determining system specifications. Other areas that may be of interest to you are the Network tab for determining networking problems as well as the More Help tab that gives step-by-step general troubleshooting for DirectX related problems.

  6. At the main system information, click on the Display tab. Once you select this tab, the following screen will appear:

    From the Display tab, you will see information on the Video Card and the driver version number this card uses. Another important part of this tab is the middle section showing DirectX Features. You must ensure that both DirectDraw and Direct3D Acceleration are in the Enabled state. If not, you should click the Enable button. If the button is not available, please contact the Video Card manufacturer for further help with getting the Video Card properly recognized by DirectX.

    Note: If you have a secondary 3D card, such as a 3DFX Voodoo 1 or Voodoo2 card, or if there is more than one Video Card installed in the system, you will have a display 1 and a display 2 listed. Follow the instructions for each of the display tabs.

  7. You acquire information on the Sound Card in a similar manner. Clicking on the Sound tab should result in the following screen:

    This tab shows the Sound Card name and driver version number. There is also a slider in the DirectX Features that allows for you to decrease the amount of hardware acceleration for the Sound Card. This is most helpful in the event of losing sounds or having sound related problems.

    Check System Information Via Documentation
    Other than using the DXDIAG tool, the next best way of determining the system information is to simply refer to the documentation that came with the computer, or contact the computer manufacturer. For example, you will most likely need to contact the system's manufacturer to find out the specifications of the CD-ROM drive.

    Available Hard Drive Space
    To make sure the system has enough free hard drive space to install the game as some games may require up to 1 GB of free space on the hard drive. To check this, please follow these steps:

    • From Windows Desktop, double-click the My Computer Icon with the LEFT mouse button.
    • Using the RIGHT mouse button, click on the C:\ Drive.
    • LEFT click on Properties.

You should see the screen below. The pink area, labeled Free space, is the amount of free hard drive space you have on the system. In addition to the amount of space needed to install the game, you will need an additional 100mb free on each of the hard drives, regardless of where you install the game. For example, if you install the game to a secondary hard drive, you will still need at least 100mb free on the primary drive (C:\) to install DirectX and to allow for proper Windows operation.

How important are the minimum system requirements?

Minimum requirements

Games have specific requirements in order to run smoothly (i.e., Direct X 8.0 Compliant 3D Accelerated Video Card, Open GL Driver). If your system doesn't meet the Game Specific System Requirements you may have problems playing the game that are completely unrelated to the Game Player.

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What do I do if the game crashes or fails to load?

Prompted to insert the correct CD-ROM when starting a game.
The technology used to deliver the game online essentially tricks the computer into believing the game is already installed and the CD is in the drive. Please reboot the computer and try playing the game again. If this problem persists, please contact technical support.

The screen turns black or quits back to Windows.
There are several things you can try to fix this problem:

  • Shut down any other applications that you may have running on the system such as screen savers, virus scanners, etc.
  • If you are using a processor which is faster than a Pentium 233, you may need to turn down the video hardware acceleration. (See the next question below on Turning down Windows video hardware acceleration.)
  • Update the Video Card drivers. (Please see updating drivers section below)
Game freezes or locks up while playing.
Windows video hardware acceleration may need to be turned down if the game you are playing uses some other form of acceleration, such as DirectX. To turn down Windows video hardware acceleration:
  • Right-click on the My Computer icon on the desktop
  • Click on the Performance tab
  • Click on Graphics
  • Move the slider bar one notch to the left
  • Click on OK
  • Click on OK once more to exit the system properties panel
Now try your game. If you still have problems, repeat this process until the game works or you can't turn acceleration down any further. If you have video hardware acceleration turned all the way down, and the game still won't run, you may need to turn off DirectX acceleration instead.

Computer freezes or crashes in the game's action phase.
The most frequent reason for freezing and crashing in the games action phase is outdated or incorrect drivers. Please see updating drivers section for help with updating the Video Card drivers.

Freezes or crashes with drivers supplied by the Video Card manufacturer installed.
You will most likely have better luck using the drivers for the chipset on that Video Card.

This can cause problems when the Video Card company creates drivers that overwrite and change the drivers created for the chipset. Because there are so many different Video Cards available, and only a few different chipsets, it is easiest and often most reliable to create software that works best with the chipset. This allows for our games to play well on most all Video Cards that have these chipsets.

If you experience freezes or crashes, or if you are having any video problems, we recommend that you first try updating the drivers to the most recently available from the manufacturer Video Card. If you continue to experience these problems, contact the Video Card manufacturer for information on the Video Card's chipset and contact that company for updated chipset drivers, often called reference drivers.

Note: We cannot provide support for updating drivers. Most drivers include instructions in the form of a web page or a readme file that should help you with the installation. If you have questions about the installation of drivers, you should contact the component's manufacturer.

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What do I do if audio or video performance issues arise?

General sound problems
If you don't hear any sound, chances are that you just need to turn up the volume knob on the speakers, or by using the Windows volume control panel. To use the Windows volume controls, just double click on the little yellow speaker icon on the taskbar. Make sure that the mute check box is not selected.

If you are sure that the volume controls are already turned up, then make sure that you don't have any other programs running that may be using the Sound Card.

Sound playback in the program is choppy, scratchy, or distorted.
This can be caused by problems with the Sound Card (please refer to the updating drivers section) or by latency in the network connection, which is determined by several factors:

  • The cyber distance (the path of servers or hops the data takes to get to its destination on the Internet) to game servers
  • Volume of traffic on the Internet
  • Planned or unforeseen regional or national network outages on the Internet
  • The modem speed
  • Another important factor that affects the quality of the connection is 'lost packets' -- data that gets lost during transmission over the Internet.

The game runs too slow.
This can be caused by latency. It may also be caused by the performance of the computer system (please refer to the System Requirements section for more information on computing requirements).

A good way to improve speed is to obtain the latest drivers for the Video Card. Video card manufacturers are constantly improving the software drivers that run their Video Cards to fix problems and improve performance. If you have not updated the drivers recently, a newer, faster driver is possibly available.

The game play is choppy.
Slow or choppy game play speed - If you notice slow or choppy game play, or if you move the mouse and a few moments later you get an on-screen response, the problem may be your 3D accelerator.

Graphic glitches or peculiarities
General graphical issue: Anything from strange colors to no color, static effects to blurry images. Any graphics related glitches or peculiarities that appear on the screen during the game are Video Card related. Updating Video Card drivers most often solves these issues. See the updating drivers section for more information on updating Video Card drivers for the system.

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How do I handle error messages?

This program has performed an Illegal Operation and will be shut down.
These errors occur when Windows encounters a problem that it can't fix. Quite often, the problem is the result of a conflict between the game and some other program that you have running on the computer. The best solution is to shut down any other applications that you may have running before you play any games.

ROPE.Proxy.1: Error calling LoadServciesDescription method: Invalid SSL Server Certificate, etc.
This is caused by the date/time being incorrect on the computer. To change the date, simply double click on the time displayed at the bottom right hand corner of the monitor and click the correct day on the calendar. Or, open Date/Time in Control Panel and to change the day, click the correct day on the calendar.

DirectSound or Dsound.dll Related Errors
Sound problems are most often related to either outdated or incorrectly loaded Sound Card drivers, or incompatibilities between Sound Cards and DirectX. Please see the updating drivers section below.

Updating Drivers

  1. The first step is to ensure you are using the correct sound device in the system. If you are unsure of which Sound Card you have, check the system specifications under Windows. Go to the Start Menu and select Run. Enter dxdiag and click OK (this should give you the computer's diagnostics), or review the computer's documentation, or contact the computer manufacturer.
  2. Usually, if you are missing certain sounds, such as gunshots or footsteps, but all other sounds are normal; the Sound Card is not able to run the game with full hardware acceleration. To solve this issue, run dxdiag and click on the Sound tab. Move the slider for Hardware Acceleration back and forth once or twice, and then click OK. Once you reload the game, you should hear all sounds.
  3. If you continue to experience sound problems, please ensure you have the most recently updated DirectX / DirectSound compatible Sound Card drivers from the Sound Card manufacturer.
  4. If necessary, obtain and install the latest DirectSound drivers for the Sound Card. This is usually done by visiting the manufacturer's website, or contacting their technical support for help updating drivers.
  5. Once these drivers have been downloaded and installed, reinstall the version of DirectX that is installed on the system. To do this, from Windows, click on Start then select Run, and type D:\directx\dxsetup (where D:\ is the letter assigned to the CD-ROM drive).
  6. The latest version of DirectX can be downloaded from www.microsoft.com/directx.

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What should I do if my games launch slow?

Slow game launches
During the game launching process, there are several things that are taking place in the background, such as file downloading, virtual installation and game launching. Watch the progress bar and allow a couple of minutes before making the decision to reboot or cancel the game download.

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How important are the minimum system requirements?

Minimum requirements
Games have specific requirements in order to run smoothly (i.e., Direct X 8.0 Compliant 3D Accelerated Video Card, Open GL Driver). If your system doesn't meet the Game Specific System Requirements you may have problems playing the game that are completely unrelated to the Game Player.

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Are there any limitations on games with Windows Vista?

Vista Compatibility
The Game Player is Vista compatible; however, certain games within a package may not be Vista compatible. To date, the following Yummy Arcade games are not Vista compatible: Back to Earth 2, Grand Master Chess, Jewel Fever, Power Mad, and Rockstory. If additional games are found not Vista compatible, they will be added to this section.

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What if my hardware is not compatible with the games?

Hardware Disclaimer
There are many different types of computer hardware. While ever effort is made to work with all hardware, we can not guarantee that all games will work with all hardware.

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What type of software do I need?

  • All you need is a computer and Internet access.
  • 56k modem with a dial-up connection and higher.
  • Microsoft Internet Explorer 5.0 and higher or Netscape Navigator 6.2 and higher or Firefox 1.0 and higher.

Macromedia Flash 6.0 and higher

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Do I need to disable my pop-up blockers?

No, but you will need to set the pop-up blocker to accept pop-ups from our site. Several program features are designed to open a new window. This way you will be able to view lessons, quizzes, and hints simultaneously. If you need assistance, please contact a customer service specialist.

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Why are some games only available as downloads?

Because of the technological restrictions and/or large file sizes, the premium version of many games cannot be played online. Instead, we've packaged the game so that you can download it to the computer and access it using the Shockwave UNLIMITED account information. After successful installation, you can play this game directly from the computer without visiting the Shockwave UNLIMITED website as long as the subscription is active.

Note: You must be online while signing in to the game and to play online versions of games. However, you do not need to remain online to play downloadable games.

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Do I have to disable my Net-Meeting Remote Desktop Sharing?

Net-Meeting Remote Desktop Sharing

Net-Meeting Remote Desktop Sharing must be disabled in order for games to launch and function properly. You may be able to launch the game, but the display and behavior will be unpredictable. This is not a Game Player problem, but has to do with Direct X and therefore we cannot resolve this issue.

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What are the system requirements for American Greetings?

Operating Systems:

  • Windows 2000, XP, Vista, and Windows 7 (32 bit)
  • MAC OSX - Unfortunately, Macintosh computers are not compatible with all of our site features. Functionality or products that include the download of a plug-in are not MAC compatible at this time. We apologize for the inconvenience.

Browsers:

  • AOL - Recommend AOL 8.0 or greater
  • Internet Explorer - Recommend IE version 6.0 or higher
  • Firefox - Recommend version 2.0 or higher

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What are the system requirements for Boston Test Prep?

Browsers:

  • Computer and Internet access
  • 56k modem with a dial-up connection and higher
  • Microsoft Internet Explorer 5.0 and higher or Netscape Navigator 6.2 and higher or Firefox 1.0 and higher
  • Macromedia Flash 6.0 and higher
  • MAC but need to use Netscape Navigator 6.2 and higher

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Can I access Boston Test Prep Online SAT Program with a Mac?

Yes, you can use a Mac to access the website. You will need to access the information using a Netscape browser.

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What are the system requirements for Clever Island?

Recommended minimum hardware configurations for using Clever Island:
For a PC:

  • Pentium-class processor running at 233MHz
  • 64MB of RAM (memory)
  • 56Kbps modem
For a Macintosh:
  • iMac or PowerMac G3 with 233 MHz processor
  • 64MB of RAM (memory)
  • 56Kbps modem

Recommended minimum program configurations for using Clever Island:
For a PC:

  • Windows 2000, XP, Vista, and Windows 7 (32 bit)
  • Microsoft Internet Explorer 4.0 (or higher), or Netscape Navigator/Communicator 4.0 (or higher)
  • Macromedia Shockwave Player 8 and Flash Player 5 or 6 (free download)
For a Macintosh:
  • MacOS 8.1 (or higher)
  • Microsoft Internet Explorer 5.0 (or higher) or Netscape Navigator/Communicator 4.0 (or higher)
  • Macromedia Shockwave Player 8 and Flash Player 5 or 6 (free download)

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What are the system requirements for Hoopah Kidview?

The minimum system requirements are:

  • Supported Operating Systems:
    • Windows 2000, XP, Vista, and Windows 7 (32 bit)
  • Microsoft Internet Explorer 5.01 or later
  • Pentium 166 MHz PC or Compatible
  • 32 MB RAM
  • SVGA Graphics Card w/16 bit Color, Sound Card, Mouse
  • Approximately 40 MB Hard Drive Space for full install

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How does Kidview Computer Explorer notify me of new child friendly web sites?

Assuming you have the Automatically Download New Sites option selected (selected by default), Kidview Computer Explorer will periodically (about once/month) connect to hoopah.com and download any new sites that have been reviewed and are recommended. After new sites have been downloaded, you will be presented with the list of new sites the next time you enter the parent and teacher controls area. Here you will have the opportunity to choose any of the new sites that may be of interest to you and make them available to the child. As always, if you find a web site that would be of benefit to the child and is not available from the pick-list, simply click the Add button to add the site just as you would if you were displaying it in the web browser.

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How does the Kidview Computer Explorer protect my computer from my child?

Children as young as 2 years old can enjoy the computer and all of the wonders the Internet has to offer. So how do you ensure that the computer will survive the use of the child especially when left alone?

Answer: Kidview Computer Explorer locks-down the computer so that all files and/or programs are inaccessible from children. No matter how much clicking and keyboarding is done, a child will never be able to access, run, delete, change, or in any way "crash" the computer while Kidview Computer Explorer is running. With regard to the physical computer (keyboard, mouse, case, etc.), we recommend placing as much of the computer system as possible out-of-reach.

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Is Kidview Computer Explorer compatible with Dial-up Internet access?

Kidview Computer Explorer is compatible with all types and speeds of Internet connection. Essentially, if you are currently able to use a web browser you will likewise be able to use Kidview Computer Explorer. Moreover, many games and educational programs can be played offline after first being played online. Dial-up users that are automatically connected to the Internet when launching Internet Explorer will also be automatically connected when using Kidview Computer Explorer. Users who must manually connect to the Internet before using Internet Explorer will likewise need to connect to the Internet before launching Kidview Computer Explorer.

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Is Kidview Computer Explorer Compatible with ALL web sites?

In a word YES. Kidview Computer Explorer supports all features available in both Microsoft Internet Explorer and Netscape Navigator. In addition, Kidview Computer Explorer improves the online experience for children by automatically removing unwanted content, such as popup ads, in addition to enhancing the online experience by magnifying many games and educational programs to full screen.

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What are the system requirements for IKnowThat.com?

Browsers:
PC

  • Internet Explorer: Version 5.x & higher
  • Netscape Navigator: Version 4.x & higher

MAC

  • Internet Explorer: Version 5.x & higher
  • Netscape Navigator: Version 4.x & higher

Plug-ins

  • Flash 6
  • Shockwave 8.5

Minimum Hardware Requirements

  • Windows: 350 MHz Pentium II processor, 64 MB RAM, Windows 95, 2000, NT, XP, Vista, Windows 7 (32 bit)
  • Macintosh: 350 MHz Pentium II processor, 64 MB RAM, Mac OS 9.x

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Are LEGO games compatible with Windows Vista?

What LEGO games will and will not work with Vista is largely ad-hoc and heavily dependent on the hardware configuration of the particular PC.

In the mean time Windows Vista has a very useful tool you can use to get a LEGO game running under Microsoft's new OS.

Called programmed compatibly wizard, it can be found by heading to Start, selecting Control Panel, (ensure you are in Control Panel Home), then Programs and select Use an older program with this version of Windows. You'll find this in the Programs and Features section.

It's useful to note that you can use the compatibly wizard to make any problematic LEGO installer work as well using it with a game causing you problems post installation.

Once you've started the wizard and selected the LEGO game you may want to install a game you have previously installed. You get to choose which OS compatibility mode you want the game or installer to run under. It is suggested that you select XP SP2.

Once you have selected the compatibility mode in which to run that program, with a bit of luck everything should spring into action. After running the program, the wizard will check to see if it ran successfully. You can now choose between three options, one of which is to accept what you did as ok, one to try again and another to give up entirely.

Hopefully, the LEGO installer or game worked fine, and when the first option is selected, and an invitation to send some temporary files containing the compatibility setting you'd used to get the program to work will be displayed.

Using the wizard you can also manually change the setting of an existing LEGO game you have installed. Locate the program file, right-click on it, select Properties from the pop-up menu and then click on the compatibly tab. You'll find all the compatibly mode settings in there including the option to choose the OS program will think it's running under.

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Are LEGO games legal?

LEGO PC Games are 100% legal. All content is official, and endorsed by LEGO. LEGO protects the copyright of the games with their activation system.

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What are the system requirements for MLB.com?

MLB.com runs in most browsers for most operating systems. However, some features may be limited or unavailable if you are running from a configuration that is not recommended. The following profiles are recommended for the optimal browsing experience.

Windows Recommended Profile:

Operating System Processor RAM Connectivity Browsers Plug-ins
Windows 7 (32 bit), Vista (Business, Ultimate), Windows XP Family (Home Edition, Professional Edition, or Media Center Edition), Windows 2000/NT 5 At least 500MHz Intel Pentium/Celeron Family or AMD K6/Athlon/Duron Family or compatible 256MB RAM + Broadband (cable/DSL/T-1) Internet Explorer 6 or above, Firefox 2.x, Mozilla 1.x, AOL 9 Microsoft Silverlight 1.0 or above, Windows Media Player 9.0 or above, Flash Player 9

Macintosh Recommended Profile:

Operating System Processor RAM Connectivity Browsers Plug-ins
OSX 10.3.9 or above Power PC or Intel Core Duo (1.0 + Ghz) 512MB RAM + Broadband (cable/DSL/T-1) Safari 3.x, Firefox 2.x Microsoft Silverlight 1.0 or above, Flip4Mac 2 or above, Flash Player 9 or above

No versions of Internet Explorer on Macintosh are supported. Mac Safari browser users may experience poor performance on portions of MLB.com that utilize plug-in technology such as Windows Media Player or Flash Player. This performance is not specific to MLB.com but to all websites that use plug-in technologies.

Other General Settings:

  • JavaScript turned ON - this is the standard setting for all browsers.
  • Cookies enabled - this is the standard setting for all browsers. If cookies are disabled, you may experience difficulties viewing certain content.
  • Pop-up blocker turned off - some applications, such as the Media Player are launched in a separate pop-up window. you may not be able to launch these applications properly if you have pop-up blocker turned on.

Media Player Requirements

Video:
Condensed Games, Archive Games, and Daily Rewind Game Recaps, and all other products come in WMV format and run on Windows Media Player version 9 or higher or on MLB.com via the Microsoft Silverlight player. Flash Player 9 or above is required. As of October 2007, users can choose to download the Microsoft Silverlight 1.0 or above plug-in for enhanced video experience.

Audio:
MLB.com GameDay Audio, MLB Radio, and all other audio products come in WMA format and run on Windows Media Player version 9.0 or below or the Microsoft Silverlight Player. Audio content older than 2 years will play in the native player. Flash Player 9 or above is required.

Recommended Browsers:
While the Media Player will run on most browsers, we urge that you use one of the following browsers to achieve the best performance. We do not provide support for browsers that are not listed below.

PC: Internet Explorer 6.0 or above, FireFox 2.x, IE 6 on AOL 9
Mac: Firefox 2.x, Safari 3.0 or above

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How long until the games are archived?

The archives, subject to exceptions due to MLB blackout policy, are generally available 30 minutes after the game.

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How do I access the archives?

To access an archived game:

  • Click on the Archive Games Go Now button on the MLB landing page.
  • When you arrive at the Multimedia Guide, you can click on the Archive icon next to the game you are looking to watch or listen to.
  • If the Archive icon does not appear in the schedule, you can also watch past days' archives by clicking the Open Calendar link & selecting an alternative date.

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How do I access Daily Rewind/Game Recap?

To access Daily Rewind/Game Recap:

  • Click on the Daily Rewind/Game Recap, Go Now button on the MLB landing page.
  • At the top of Multimedia Guide grid, navigate to the date from which you want to view game highlights.
  • To launch the video, choose the Daily Rewind/Game Recap link for the applicable game.

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How do I access Condensed Games?

To access Condensed Games:

  • Click on the Condensed Games, Go Now button on the MLB landing page.
  • At the top of Multimedia Guide grid, navigate to the date from which you want to view game highlights.
  • To launch the video, choose the Condensed Game link for the applicable game.

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What are the system requirements for NASCAR?

For PITCOMMAND:

PC Operating System

Windows 98 SE, Windows ME, Windows 2000, Windows XP, Windows Vista, and Windows 7 (32 bit)
Go to http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx to download the latest version of Window Media Player.

Go to http://java.com/en/download/index.jsp to download the newest version of JAVA.

PC Browser

  • Internet Explorer 6 or greater
  • Mozilla/Firefox 1.5 or greater
  • Netscape 6.2 or greater

MAC

  • G-4 Processor
  • MAC OSX
  • Safari Version 1.2 or above
  • Windows Media Player 9 for MAC OSX

For RACEVIEW:

PC System Requirements

  • Operating System: 98 SE, Windows ME, Windows 2000, Windows XP, Windows Vista, and Windows 7 (32 bit)
    CPU: Pentium 4 or AMD
  • System Memory (RAM): 512MB
  • 32MB Video Card
  • Hard Disk

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What are the system requirements for Shockwave Unlimited?

Windows:

  • Windows 98, ME, NT 4.0 or later, 2000, XP, Vista, or Windows 7 (32 bit)
  • Pentium 333 MHz or faster processor (Pentium II 450 MHz recommended)
  • 64 MB RAM (128 MB RAM recommended)
  • 3D Video Card w/ 8MB RAM (for 3D Content)
  • Browsers: Internet Explorer 5.0 or above; Netscape 4.75 or above
  • America Online 4 or later with JavaScript enabled and cookies turned on

Macintosh:

  • Macintosh OS 8.6 or above (some content may not function on OSX)
  • 333 MHz or faster processor (500 MHz G3 recommended)
  • 64 MB RAM (128 MB RAM recommended)
  • 3D Video Card w/ 8MB RAM (for 3D Content)
  • Browsers: Internet Explorer 5.0 or above; Netscape 7 or above
  • America Online 4 with Internet Explorer 5.0 or later

Flash players:

  • Shockwave Player required

Flash 5.0 Player required.

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What is unique or exclusive about the games on Shockwave Unlimited?

Every game on Shockwave UNLIMITED can be played without time or level limitations. Some games offer new difficulty settings, new characters, or new soundtracks. Most can be played at full-screen. Many of the titles on Shockwave UNLIMITED offer multiple exclusive components. Some games are packaged so that you can download them to the computer and access them using the Shockwave UNLIMITED account information via an internet connection and then play offline. This is why we describe them as premium games.

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