3918 
Hoax, SPAM and Phishing E-mails from Hughes.net  
Last modified on
6/7/2016 3:13 PM 

Introduction:

This notice is to advise HughesNet email users that Hughes WILL NEVER send you an email asking you to verify your email password or other personal information, these Phishing emails are used to exploit your personal and financial information.

Symptom(s):

You have received an email to your HughesNet account from a @hughes.net email address requesting you to open a file or click a link in order to provide your HughesNet account information.


Procedure/Solution:

Under no circumstances does Hughes solicit any personal information from customers via email. If you receive such a request it should be immediately deleted without opening any attachment or clicking on any link contained within the email. It is most likely a Phishing Scam.

The following tips are good to keep in mind when trying to determine if the email is valid or fake:

  1. Hughes will never ask you to log into your account through an email.
  2. Grammar mistakes are a quick way to weed out the phishing emails. Any punctuation issues or misspelled words are a sure sign the email is not valid.
  3. If you hover over any links in the email,  you will see the URL displayed without having to click on it.
  4.  Generally speaking, if you're not sure about an email don't open it and definitely don't click on any links or enter any of your personal information.

The following are examples of Phishing or Hoax emails found by HughesNet customers. If you find a similar email, delete it, without opening any attachment, clicking any link, or replying (especially with any personal information).

  • Emails in reference to Billing Issues:
  • Emails to attempt to divert users to an outside website.
    • Example 1:
    • Example 2:
      Dear Valued Member,

      According to our terms of services, you will have to confirm your e-mail by the following link, or your account will be suspended within 24 hours for security reasons.

      http://www.hughes.net/confirm.php?account=swanlke59@hughes.net

      After following the instructions in the sheet, your account will not be interrupted and will continue as normal.

      Thanks for your attention to this request.
      We apologize for any inconvenience.

      Sincerely,
      Hughes Abuse Department
    • Email from a Hughes Human Resource Officer in attempt to collect personal information through a fake job offer and also attempts to collect credit card information by urging the user to purchase Hughes equipment from a fake sales site.
    • Emails attempting to collect the users HughesNet login and password information:
      • Example 1:
      • Example 2:
      • Example 3:
      • Example 4:
        From: "support@hughes.net"
        Subject: (Reported that there is no subject line)

        Dear hughes.net User,

        We have noticed an unauthorized attempt to change your hughes.net password from a foreign IP. This was going to result to your inability to access your account due to the password change. If you know you are the authorized owner of this account, kindly reply by providing your original username (*******) and PASSWORD (*******) so as to protect your ID and password from unauthorized access. Failure to do this will violate the hughes.net E-mail terms.

      • Example 5:
        From: "HUGHES CUSTOMER SERVICE" billjmerphy@eircom.net
        To: yourname@hughes.net
        Sent: Tuesday, January 15, 2008 9:09 PM
        Subject: PLEASE PROTECT YOUR HUGHES.NET ACCOUNT FROM BEING CLOSED

        Greetings to you,

        TThis is to formally notify you that we are presently working on the hughes web, and this can close your webmail account with hughes completely.

        To avoid this, please send your surname and password to hughes customer care E-mail address: protectallhughesweb@yahoo.com Please do this,so your hughes account can be protected from being close.

        Your immediate response is highly needed.
      • Example 6: The scammer is posing as a Hughes employee in attempt to collect the users HughesNet login and password information.

        From: Hughes Network Systems, [micchancahng1029@singnet.com.sg]
        Sent: Thursday, November 20, 2008 11:45 PM
        To: "info."@hughes.net
        Subject: TERMINATION OF YOUR HUGHES.NET WEBMAIL ACCOUNT

        Dear Staff/Subcribers

        TERMINATION OF YOUR HUGHES.NET WEBMAIL ACCOUNT

        We are currently carrying out an upgrade on our system due to the fact that it has come to our notice that one or more of our subscribers are introducing a very strong virus into our system and it is affecting our network.We are trying to find out the specific person.

        For this reason all subscribers are to provide their USER NAME AND PASSWORD for us to verify and have them cleared against this virus.

        Failure to comply will lead to the termination of your Account in the next 48 hours.

        Information to send;
        E-MAIL ADDRESS:
        USERNAME:
        PASSWORD:

        Hoping to serve you better.

        Sincerely,

        HUGHES.NET mail Support
      • Example 7:
        Dear user xxxxxxxxxx@hughes.net,

        We have received reports that your account has been used to send a large amount of spam messages during the last week. We suspect that your computer had been infected by a recent virus and now contains a hidden proxy server.

        Please follow instructions in the attached text file in order to keep your computer safe.

        Best wishes,
        The hughes.net team.
      • Example 8:
        From: support@hughes.net
        Date: 12/04/2007 9:26 AM
        To:
        Subject: Confirm Your E-mail Address!

        Dear Hughes Subscriber,

        To complete your Hughes account, you must reply to this E-mail immediately and enter your password here (*********)
        Failure to do this will immediately render your E-mail address deactivated from our database.
        You can also confirm your E-mail address by logging into your Hughes account at https://webmail.hughes.net

        Thank you for using HUGHES.NET !

        THE HUGHES.NET TEAM
      • Example 9:
        From: CUSTOMERCARE [mailto:CUSTOMERCARE@HUGHES.NET]
        Date: Wednesday, June 11, 2008 6:52 AM
        To:
        Subject: ACCOUNT UPDATE

        Dear Hughes E-mail account owner,

        This message is Hughes message center at all Hughes mail account owners. We are modernizing our database and e-mail center. We the removal of all are not used Hughes mail account to create more space for new accounts.

        To avoid having your account from the fence, you will need to update below to we know that this is an account currently used.

        Confirm your E-mail address below

        Username E-mail: ...............
        E-mail Password: ................
        Date of birth: .................
        Country or territory: ..........

        Attention! Account holder who refuses to update his account within Seven days after receiving this warning will lose his account permanently.


        Thank you for using Comcastl!


        Thank you,
        Hughes team
        Hughes.net BETA
      • Example 10:
        From: "Admin@hughes.net" debra5160@adelphia.net
        To: undisclosed-recipients:
        Sent: Thursday, July 10, 2008 2:46 AM
        Subject: Dear hughes.net E-mail Account Owner

        Dear hughes.net E-mail Account Owner,

        This message is from gpcom.ne messaging center to allhughes.netemail
        account user. We are currently upgrading our database and E-mail
        account center. We are deleting all unusedhughes.net E-mail account to
        creat emore space for new accounts.

        To prevent your account from closing you will have to update it below
        so that
        we will know that it's a present used account.
        You are to send the information below to enable us RECONFIRM YOUR
        E-MAILACCOUNT and for Upgrading)

        E-mail Username :(***********)
        E-mail Password :(***********)
        Date of Birth :(***********)

        Warning!!! Account owner that refuses to update his/ her account
        within 24hours of this warning notice we are afraid you will have to
        lose your accountpermanently.

        Thank you for using hughes.net!

        Warning Code:VX2G99AAJ

        Thanks
        hughes.net
        Support Team
      • Example 11:
        From: Hughes Webmail Subscriber mailto:support@hughes.net

        To: undisclosed-recipients:
        Sent: Wednesday, July 16, 2008 5:14 AM
        Subject: Confirm Your E-mail Address And Password


        Dear Hughes Webmail Subscriber,

        To complete your Hughes Webmail account, you must reply to this E-mail immediately and enter your password here (*********) Failure to do this will
        immediately render your E-mail address deactivated from our database.

        You can also confirm your E-mail address by logging into your Hughes Webmail account at http://webmail.hughes.net/mail

        THE HUGHES.NET TEAM

      • Example 12:
        From: darkknight56187@mchsi.com (HUGHES.NET WEBAMIL TEAM)
        Subject: Dear HUGHES.NET User
        Date: Mon, 22 Sep 2008 12:00:03 +0000
        X-Mailer: AT&T Message Center Version 1 (Oct 30 2007)
        X-Authenticated-Sender: ZGFya2tuaWdodDU2MTg3QG1jaHNpLmNvbQ==
        To: undisclosed-recipients:;

        Dear HUGHES.NET User

        Due to spam complaints of E-mail users in our HUGHES.NET webmail system, our
        investigation shows that your E-mail address is compromised and is used to send
        out spam message in our webmail system. As a result, our network engineer will
        be conducting a maintenance in our webmail system, your Username will be
        disabled if you do not send us the required information within 24hrs.

        Information Required:

        Your Full Names:
        E-mail address:
        Password:
        Retype Password:
        E-mail: web.maintenancedept@hotmail.com
        We value your business and thanks for using our HUGHES.NET Webmail Service.

        HUGHES.NET WEBMAIL TEAM