Introduction:

Hughes understands how important your internet connection is to you. That is why we take great pride in delivering quality service you can count on. Hughes offers you another way to protect your internet service: HughesNet Express Repair - Basic and HughesNet Express Repair - Premium. These services are designed to assure you that your HughesNet service will be restored in a quick and efficient manner in the event a problem occurs.

Hughes is offering "1 Month Free" of Express Repair for all new and existing customers when they sign up for Express Repair.

Quick Links

• General Plan Information
• How to Order Express Repair from the HughesNet Website
• How to Manage Your Express Repair Plan
• Frequently Asked Questions

Procedure/Solution:

General Plan Information

HughesNet Express Repair plan includes:

• Live technical support (toll free)
• 24 hours a day, 7 days a week
• In-home service/On-site business service
• If your problem cannot be fixed over the phone, a certified technician will come to your location to restore your service for only $29.95. Additional fees may apply during the 30 day vesting period. To see more information on vesting, click here.
• The service includes:
  • Diagnostic testing to determine the cause of the problem
  • Power surge related repair
  • Antenna realignment (using existing mounting configuration)
  • Repair or replacement of malfunctioning equipment
  • Cost of all parts required to restore service
• Fast response!

HughesNet offers a nationwide network of certified technicians, so you can count on getting technical support when you need it - at home or in your office.

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How to Order Express Repair from the HughesNet Website

1. Go to http://home.myhughesnet.com/services.php
2. Click the Express Repair link under the Tools & Connectivity section.
   
3. Click the Order Now button.
   
4. Enter your SAN and billing Zip Code in the fields provided. Click the Submit button.
   
5. If you do not have Express Repair the current plan line will show None (In example below). Verify the order selection by reviewing the plan information and clicking the Order Now button.
   
6. Review the order details. Click the Continue button.
   
7. Agree to the Terms and Conditions by clicking the I Agree button.
   
8. Add your contact information to receive a confirmation email. Click the Continue button.
   
9. To complete the transaction, review the confirmation screen and click the Continue button.
   

How to Manage your Express Repair Plan

1. Go to http://home.myhughesnet.com/services.php. Click the Express Repair link under the Tools & Connectivity section.
2. Click the Order Now button.
   
3. Enter your SAN and billing Zip Code into the fields provided. Click the Submit button.
   
4. The screen displays your current Express Repair plan, if any, and will allow you to change plans.

1. Will the Special Promotion affect existing customers?
   No, existing customers will retain their existing pricing.
2. Will existing customers be allowed to change between Express Repair plans?
   Yes, existing customers will be allowed to change their Express Repair plan but they will not get a second "1 month free" promotional offer when they change plans.
3. If an existing customer changes between Express Repair plans, will they have to vest again?
   No, as long as they were vested under their previous plan they will not have to go through vesting period again.
4. If I already have a HughesNet account, how do I add Express Repair?
   Simply visit our Express Repair website and enter you SAN and billing Zip Code to log in and order today.
5. Can I use Express Repair services the day I call and order?
   Yes, you can, for $99 customers can save $25 on cost of their 1st site visit which can cover 5 months of Express Repair for free. Just sign up for Express Repair now and save!
6. If I cancel my Express Repair service on my account, can I order Express Repair again?
   Yes, but the 1 month free promotional offer will not apply, and you will need to be vested.
7. What is a "Business Day"?
   **A Business Day is Monday through Friday from 8:00 a.m. and 5:00 p.m.local end-user time. It does not include weekends, after hours or any of the following published holidays: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. If any of the holidays are celebrated on a weekday, service should be scheduled for the next business day immediately following the holiday.