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HughesNet Email 
Last modified on
3/26/2012 3:11 PM 

Introduction:

This article describes the HughesNet Email service and the functions available.

Quick Links:

HughesNet Email Policy: Limitations on Email Creation (New) Sort Email Messages
Login to Email Search for an Email Message
Logout of Email Mark Messages as Spam
Change an Email Password Set a Safe Senders List
Access Help Set a Blocked Senders List
Set Display Preferences Set a Filter
Set Language Preference Add a Contact to the Address Book
Auto-Forward Email Create a Mailing List (Group)
Enable or Disable Vacation/Out of Office Alert Add Contacts to a Mailing List (Group)
Enable or Disable an Email Signature Import a Mailing List (Address Book)
Display a Name in the "From" Field Configure HughesNet Email to Retrieve Mail From Another Provider
Send Replies to a Different Email Address Configure Microsoft Outlook
Save Messages in the Sent Folder Configure Microsoft Vista
Create an Email Account Reset an Email Account Password through myHughesNet

 


Procedure/Solution:

HughesNet Email Policy: Limitations on Email Creation (New)

In an effort to control spam, Hughes has made some enhancements to the Hughes.Net email system. This enhancement will prevent future unwanted and uncontrolled email creation activity from certain accounts. Hughes has placed limitations on the number of Hughes.Net email addresses an account can create or delete in a rolling 30 day period, when the limitation is reached; you will receive the following error message.

This rule will allow the you to create up to 5 HughesNet email addresses in a 30 day period (5 addresses is the max per a SAN), so if you delete all 5 email addresses and try to recreate additional email beyond the 5 address limit, you will be impacted by this restriction.

If you need to create additional email beyond this policy you will need to upgrade to an email hosting service. For more information regarding email hosting, see http://hughesnetwebservices.com/hosting_packages.html

HughesNet email is not to be used for any commercial or advertising campaigns. Hughes.Net email is provided to customers (End-users) who have subscribed to HughesNet satellite service. See Acceptable Use Policy details at http://legal.hughesnet.com/AcceptableUsePolicy.cfm

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Login to Email

  1. Access myhughesnet.com page.
  2. Type the email address in the email Address field.
  3. Type the password in the Password field.
  4. Click Login
  5. Click HughesNet WebMail.
  6. Click My Inbox to open your email box.

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Logout of Email

  1. Click Logout in the upper right corner of the page.

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Change an Email Password

  1. Log into email (See Login to email)
  2. Click Settings > General on the lower left side of the page.
  3. Click Password.
  4. Type the current password in the Current Password field.
  5. Type the new password in the New Password field.
  6. Re-type the new password in the Confirm Password field.
  7. Click Save.

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Access Help

  1. Click the question mark (?) in the upper right corner of the page.

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Set Display Preferences

  1. Click Settings > General.
  2. Click Display Preferences.
  3. From the Items Per Page drop-down menu, select the number of items to be displayed per page.
  4. From the Time Zone drop-down menu, select the time zone.
  5. Click Save. <

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Set Language Preference

  1. Click Settings > General.
  2. From the Desired Language drop-down menu, select the desired language.
  3. Click Save.
  4. Webmail will reload to display the application in the selected language. In the example, French was selected.

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Auto-Forward Email

  1. Click Settings > Mail.
  2. Click Setup.
  3. Enter the email addresses, separated by commas, to which all incoming email messages are to be forwarded in the Forwarding field.
  4. Click the radio button next to the desired Forwarding Settings option.
    1. Disabled - Message forwarding is turned off.
    2. Forward and keep a copy - Messages are forward and a copy of the message is kept in the Sent folder.
    3. Forward, then discard - Messages are forwarded but no copy is kept.
  5. Click Save.

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Enable or Disable Vacation/Out of Office Alert

  1. To enable the vacation/out of office alert:
    1. Click Settings > Mail.
    2. Click Vacation.
    3. In the Vacation Auto Reply Message field, type the message which will be automatically sent in reply to all incoming email messages.
    4. Click the check box next to Enable vacation.
    5. Click Save.
  2. To disable the vacation/out-of-office alert:
    1. Click Settings > Mail.
    2. Click Vacation.
    3. Click the check mark next to Enable vacation message. The check mark will disappear.
    4. Click Save.

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Enable or Disable an Email Signature

  1. To enable an email signature:
    1. Click Settings > Mail.
    2. Click Signature.
    3. In the Type a text signature for your email messages field, type the signature details which will automatically appear at the end of all out-going email messages.
    4. Click the check box next to Enable signature.
    5. Click Save.
  2. To disable an email signature:
  3. Click Settings > Mail.
  4. Click Signature.
  5. Click the check mark next to Enable signature. The check mark will disappear.
  6. Click Save.

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Display a Name in the "From" Field

  1. Click Settings > Mail.
  2. Click Setup.
  3. Enter the name to appear on the outgoing email messages in the Name field.
  4. Click Save.

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Send Replies to a Different Email Address

  1. Click Settings > Mail.
  2. Click Setup.
  3. Enter the email address to which email replies are to be sent in the Reply-to Address field.
  4. Scroll down.
  5. Click Save.
  6. In the example, all email messages sent to this email address will have replies sent to MDoe@hughes.net.

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Save Messages in the Sent Folder

  1. Click Settings > Mail.
  2. Click Setup.
  3. Scroll down.
  4. Click the radio button next to the desired Save sent messages option.
    1. Save - Messages are automatically saved in the Sent folder.
    2. Don't Save - Messages are not saved.
  5. Click Save.

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Sort Email Messages

Messages can be sorted in ascending or descending order using the defined column headings. By default, all messages are sorted in descending order (most recent to oldest).

  1. Click on one of the column headings. (Attachment, Read/Unread, Priority, Sender, Subject, Date, or Size).
  2. An arrow will appear next to the column heading to indicate if the sort is in ascending or descending order.
  3. To change the order, click the column heading again.

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Search for an Email Message

  1. Type the search criteria in the Search Mail field.
  2. Click Search Mail.

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Mark Messages as Spam

  1. Highlight the message(s).
  2. Click Spam.

    Note: The marked message will be sent from its current folder to the Spam folder. The message will remain in the Spam folder for seven days. After seven days the message will be automatically deleted.

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Set a Safe Senders List

Adding an email address or domain to the Safe Senders List ensures that email from these senders will never be marked as spam.

  1. Click Settings > Mail.
  2. Click Blocking
  3. Under Safe List type the email address (i.e., JDoe@hughes.net) or the domain (i.e., *hughes.net) in the Safe List field next to Add.
    Note: Domain names must be preceded by an asterisk.
  4. Click Add.

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Set a Blocked Senders List

Adding an email address or domain to the Blocked Senders List ensures that email from these senders will automatically be passed to the Spam folder.

  1. Click Settings > Mail.
  2. Click Sender List.
  3. Type the email address (i.e., JDoe@hughes.net) or the domain (i.e., *hughes.net) in the Blocked Sender List field next to Add.
    Note: Domain names must be preceded by an asterisk.
  4. Click Add.

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Set a Filter

A filter is a set of conditions which define the way incoming email is handled. Depending on the size and complexity of each filter, up to 15 filters can be created. In the example below, a filter is set to delete any email which has MDoe@hughes.net in the CC: field.

  1. Click Settings > Mail.
  2. Click Filters.
  3. Click Add New Filter.
  4. Select the header field from the left drop-down menu.
  5. Select the condition from the center drop-down menu.
  6. Enter the value of the condition in the field to the right.
  7. Select the action to be performed if the criteria set for the filter evaluates to "true".
  8. Click Save.

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Add a Contact to the Address Book

  1. Click Address Book.
  2. Click on the group name to which the contact should be added.
  3. Click the Add Contact icon.
  4. Enter the contact information. The Nickname and email fields are required. Enter the full email address in the email field.
  5. Click Save.

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Create a Mailing List (Group)

  1. Click Address Book.
  2. Click the Add a New Group icon.
  3. Enter a name for the group in the Enter Group Name field.
  4. Click Save.

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Add Contacts to a Mailing List (Group)

  1. Click Address Book.
  2. There are two methods to add a contact:
    1. Drag and drop the contact to the group,

      or
    2. Click the check box next to the contact(s).
    3. Click Add to Group.
    4. Click the group name from the drop-down menu.
  3. In the example, the contact "Mary" has been added to the group "Group 1".

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Delete a Contact From a Group

Note: A contact cannot be removed from the All Group. To remove one or more contacts from a group:

  1. Click Address Book.
  2. Click the check box next to the contact(s).
  3. Click Remove from Group.
  4. Click the group name from the drop-down menu.
  5. In the example, the contact "Mary" has been removed from the group "Group 1".

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Import a Mailing List (Address Book)

Note: Only the Microsoft Outlook 2000 and Express 6 CSV file formats are supported. Each contact will be added to the All group regardless of the destination group to which the CSV file is imported. If the address book is not in Microsoft Outlook 2000 or Express 6 CSV file formats:

  1. Import the contact file to one of the two Microsoft Applications: Outlook2000 or Express 6. This will produce the required CSV file that can then be imported into HughesNet Email.
    or
  2. Convert the contact data into one of the two supported CSV formats.
    1. Convert the contact data can be using a spread sheet.
        Insert one value into each column (i.e., one column for name, one column for email, etc.)
        or
    2. Use a text editor.
      1. Each field value must be separated by a comma.
      2. The entire value must be enclosed by double quotes.
        For example: "Hughes, 11717 Exploration Lane, Germantown, MD, 20876"
To import an Address Book:
  1. Click Address Book.
  2. Click the import destination group.
  3. Click Import.
  4. Click Import.
  5. Click the .csv file.
  6. Click Open.
  7. The Address Book will be imported.
  8. In the example, the Address Book containing "Mary" and "Tim" has been imported into the "All" group.

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Configure HughesNet Email to Retrieve Mail From Another Provider

  1. Click Settings > Mail.
  2. Click POP.
  3. Click Add New POP Account.
  4. Type a name for the account in the POP Name field.
  5. Type the POP server name in the POP Server Name field.
  6. Type the POP server port in the POP Server Port field. Typically, this number is 110.
  7. Type the user name for the email account in the POP User Name field.
  8. Type the full email address for the email account in the POP Full email Address field.
  9. Type the password for the email account in the POP Password field.
  10. Scroll down.
  11. From the Destination Folder drop-down menu, select the folder to which the retrieved email messages are saved.
  12. To save a copy of the email messages on the other email server, click the Leave Messages On Server checkbox.
  13. Type the number of seconds to wait for the server response in the Server Timeout field.
  14. Click Save.

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Configure Microsoft Outlook

Note: These directions apply to Microsoft Outlook 2003. For additional information on Microsoft Outlook, click here.

  1. Launch Outlook.
  2. Click Tools > email Accounts.
  3. Click the radio button next to Add a new email account.
  4. Click Next.
  5. Click the radio button next to POP3.
  6. Click Next.
  7. Enter the name to appear in the "From" field in the Your Name field.
  8. Enter the full email address in the email Address field.
  9. Enter mail.hughes.net in the Incoming Mail Server (POP3) field.
  10. Enter smtp.hughes.net in the Outgoing Mail Server (SMTP) field.
  11. Enter the user name in the Username field. The username is the complete email address.
  12. Enter the password in the Password field.
  13. Click More Settings.
  14. Click Outgoing Server.
  15. Select My outgoing server (SMTP) requires authentication.
  16. Click OK.
  17. Click Next.
  18. Click Finish.

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Configure Microsoft Vista

  1. Click Start > Email (Windows Mail).
  2. Enter the name to appear in the "From" field in the Display name field.
  3. Click Next.
  4. Enter the full email address in the email address field.
  5. Click Next.
  6. From the Incoming email server type drop-down menu, select POP3.
  7. Enter mail.hughes.net in the Incoming mail (POP3) server field.
  8. Enter smtp.hughes.net in the Outgoing email server (SMTP) name field.
  9. Click the check box next to Outgoing mail server requires authentication.
  10. Click Next.
  11. Enter the full email address in the email username field.
  12. Enter the password in the Password field.
  13. Click Next.
  14. Check the check box next to Do not download my email at this time.
  15. Click Finish.

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Create an Email Account through myHughesNet

  1. Login to myHughesNet. Click here.
  2. Click email Accounts > HughesNetSP > Manage emails.
  3. If you have available email accounts, the following screen will appear.
    1. Enter the email ID. The email ID plus @hughes.net will be the email address.
    2. Enter the Password.
    3. Re-enter the Password.
    4. Click Create email Account.
    5. A confirmation message will be displayed and the new email account will appear in the email accounts list.
  4. If you do not have any email accounts available, only the list of current email accounts will appear.

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Reset an Email Account Password through myHughesNet

  1. Login to myHughesNet. Click here.
  2. Click email Accounts > HugheNetSP > Manage emails.
  3. Locate the email account.
  4. Click Change Password.
  5. Enter the New Password.
  6. Re-enter the New Password.
  7. Click Change Password.
  8. A confirmation message will be displayed.

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