1059 
HughesNet Speed Test and Browsing Tool 
Last modified on
5/30/2013 2:36 PM 

Introduction:

The Performance Test Suite offers two tests, a Speed Test and a Web Response test. Both tests are useful tools for troubleshooting your HughesNet system.

The Speed Test is a throughput test. This test measures how fast data can be downloaded and uploaded. It is useful for trending your system performance over time. The web response test is used to quantify web browsing performance.

The article is intended to help customers with the use of the HughesNet Speed Test and Web Response Test to troubleshoot and analyze HughesNet service performance. This article will also provide you with brief information on how fast the HughesNet System is along with the HughesNet Speed Disclaimer:


Procedure/Solution:

HughesNet Performance Test

  • The HughesNet Performance Test can be accessed from the Customer Care Page > Self Help > Tools.  For Gen4 customers, the HughesNet Performance Test can be accessed from the Support Center, reference  KB7027.
  • The landing page provides access to the Performance Test selection once the SAN or Site ID has been entered.
  • To access the test selection page:
    • Enter your SAN or Site ID
    • Click Continue

Note: All tests must be initiated from the remote.

HughesNet Speed Performance Test Features

The main test page for the HughesNet Performance Test has the following seven sections:

Performance Test Selection Main Page

  • Select either the “I just want to measure download and upload speedor the “Downloads or uploads are slower than expected” option.

    Note: You must have Java installed on your PC to run this test. If an empty box appears on your screen but the test does not appear to be doing anything, Java is either disabled or not installed. Within the empty box, please click here (on your Performance page) to confirm that the appropriate version of Java is installed.

    • Click the Initiate Speed Test button to start a sequence of events in the following order:
    • Preparing for Speed Test
    • Each Speed Test may include up to three file transfers in each direction. Tests that do not have three file transfers are not failures. The results for each individual file transfer are evaluated to determine if the next transfer should be initiated. While the test is running, various status messages may be displayed. The following messages may be seen on screen.
    • Speed Test Preparation Complete
    • Download packets
      • 500 KB
      • 2 MB (conditional test)
      • 4 MB (conditional test)
    • Upload packets
      • 100 KB
      • 300 KB (conditional test)
      • 1 MB (conditional test)
    • Speed Test Complete
    • Transfer Results shows
      • Download (measured in kbps)
      • Upload (measured in kbps)
    • Each portion of the test has its own progress bar to indicate that the test is performing as intended. A Speed Test may take up to 4 minutes to complete. Status displays Speed test complete.

      Note:
      The data downloaded during a speed test is included in your FAP threshold. Limit testing to 5 tests per session with up to 3 sessions per day. Continuous testing throughout the day may exceed your FAP threshold.

Back to top

Other Tabs available on the HughesNet Performance Test page:

  • Select the “Web Speed Test History” tab and view the archived speed test data.
  • You can also transfer speed test history results to a spreadsheet by selecting the Export button from the Speed Test History screen
  • Choose a file format to export. Click OK to export the file
  • You can print speed test history results by selecting the Print option from the Speed Test History screen.

Back to top

Back to top

  • Select the “How does it work?” tab to obtain a detailed explanation of how the Speed Test and Web Response Tool works.

Back to top

  • FAQ provides a set of the most frequently asked questions.

Back to top

  • Select the “Change SAN” option to enter different SAN/Site ID on the Performance Test screen.
    Note: All tests must be initiated from the remote.

Back to top

  • The “Check Usage” tab opens a window for the HughesNet usage page.
  • Select the HughesNet satellite modem you are using.
  • Enter the SAN/ST Name or Site ID. Select the monthly option to view the usage analysis screen.

Back to top

How Fast is the HughesNet System
For detailed information on how fast the HughesNet System is click here.

Back to top

What connection speeds will I typically get with HughesNet?
For detailed information on connections speeds according to different plans click here.

Back to top

HughesNet Download Speed Disclaimer
For detailed information on the HughesNet Speed Disclaimer click here. Once on that page, scroll down to ***Speed and you will be able to get all the details there.

Back to top