1043 
Locate Your System Information 
Last modified on
8/30/2011 5:00 PM 

Introduction:

This article provides the steps necessary to obtain your system information from the System Control Center. This information is necessary for troubleshooting.

Quick Links:

HN9000 DW6000, DW7000, HN7000S
Locate your system information Locate your system information
Locate your site account number (SAN) Locate your site account number (SAN)
Locate your site ID Locate your site ID
Locate your serial number Locate your serial number
Locate your HughesNet software version number Locate your HughesNet software version number
Locate your satellite parameters Locate your satellite parameters
DW3000/DW4000 System Information DW4020 System Information

 


Procedure/Solution: Important:

The following steps must be performed from a computer connected to your HughesNet satellite modem.

Locate your system information (HN9000)

  1. Access the System Control Center, Click System Info.
  2. The System Information page will be displayed. Scroll down the page to view additional information about your system.
  3. Click Print this page to print a copy of your system information for your records.

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Locate your site account number (SAN) (HN9000)

You can locate your Site Account Number (SAN) from either your monthly billing invoice or from the System Control Center. For additional information on accessing your monthly billing invoice, click here.

From your invoice

  1. The SAN is located on your account Invoice and is the same as the Account Number. A sample account is below. Your account number will be unique.
From the System Control Center
  1. Access the System Control Center, Click System Status.
  2. The SAN is located in the Identification section with the label of ST Name.
    Important: When asked for your SAN online, omit "HNS" at the beginning. For the sample image below, the SAN is DSSXXXXXXXX.

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    Locate your Site ID (HN9000)

    1. Access the System Control Center, Click System Info.
    2. Your Site ID will be displayed in the Identification section.

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    Locate your serial number (HN9000)

    1. Access the System Control Center, Click System Info.
    2. Locate the ESN (Electronic Serial Number) in the Identification section.

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    Locate your HughesNet Operational Software Version number (HN9000)

    1. Access the System Control Center, Click System Info.
    2. Locate the Operational Software Version in the Software section.

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    Locate your satellite parameters (HN9000)

    1. Access the System Control Center, Click System Info.
    2. Your Satellite Parameters will be displayed in the Satellite section.

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    Locate your system information (DW6000, DW7000, HN7000S)

    1. Access the System Control Center, Click System Info.
    2. The System Information page will be displayed.
    3. Click Print this page to print a copy of your system information for your records.

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    Locate your Site Account Number (SAN) (DW6000, DW7000, HN7000S)

    You can locate your Site Account Number (SAN) from either your monthly billing invoice or from the System Control Center. For additional information on accessing your monthly billing invoice, Click the SAN is located on your account Invoice and is the same as the Account Number.

    From the System Control Center

    1. Access the System Control Center, Click the System Info button
    2. The SAN is located under the DWXXXX/HNXXXX Info section.

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    Locate your Site ID (DW6000, DW7000, HN7000S)

    1. Access the System Control Center, Click System Info.
    2. Your Site ID will be displayed in the Identification section.

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    Locate your Serial Number (DW6000, DW7000, HN7000S)

    1. Access the System Control Center, Click System Info.
    2. Locate Serial Number under DW6000/7000 or HN7000S Info.

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    Locate your HughesNet software version number (DW6000, DW7000, HN7000S)

    1. Access the System Control Center, Click System Info.
    2. Locate Software Release under DW6000/7000 or HN7000S Info.

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    Locate your Satellite Parameters (DW6000, DW7000, HN7000S)

    1. Access the System Control Center, Click System Info.
    2. Your Satellite Parameters will be displayed in the Satellite section.

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    DW3000/DW4000 System Information

    1. Click Start.
    2. Click Programs.
    3. Click HughesNet.
    4. Click HughesNet Help.
    5. Under Contents, click System information.
    6. The Site ID and Serial Number are located under the section labeled General Information. The satellite parameters are located under Satellite Information and Transponder Information.

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    DW4020 System Information

    1. Click Open the HughesNet Control Center, for help see 3511.
    2. Click System Information.
    3. Locate Site ID under Gateway and Serial Number under Indoor Receive Unit (IRU). The satellite parameters are located under the Satellite Section.
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